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- Tasks: Provide hands-on IT support across Yorkshire, solving hardware and software issues.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy mileage reimbursement, flexible working hours, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others succeed.
- Qualifications: Experience in IT support, strong knowledge of Windows OS, and excellent communication skills required.
- Other info: Must have a full UK driving licence and be ready to travel extensively.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused Field IT Support Technician to join my clients team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you'll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.
Key Responsibilities:
- Provide first and second-line technical support for hardware, software, and network issues.
- Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.
- Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.
- Maintain accurate documentation of support requests, incidents, and solutions.
- Liaise with central IT teams to escalate complex issues where necessary.
- Ensure all work complies with company standards and security protocols.
Requirements:
- Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.
- Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.
- Excellent problem-solving and communication skills.
- Experience with Active Directory, remote desktop tools, and ticketing systems.
- Ability to work independently and manage travel schedules effectively.
- Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).
- Must be based in or willing to travel extensively across Yorkshire.
Desirable:
- Relevant IT certifications (eg CompTIA A+, Microsoft certifications) are advantageous.
Field IT Support Technician employer: Devonshire Hayes
Contact Detail:
Devonshire Hayes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Windows OS and Microsoft 365. This will not only boost your confidence but also allow you to speak knowledgeably about them during any interviews.
✨Tip Number 2
Since this role involves a lot of travel across Yorkshire, make sure to highlight your experience with managing travel schedules effectively. You could even prepare examples of how you've successfully balanced multiple site visits in previous roles.
✨Tip Number 3
Brush up on your problem-solving skills and be ready to discuss specific instances where you've resolved technical issues. Prepare a few scenarios that showcase your ability to troubleshoot hardware and software problems efficiently.
✨Tip Number 4
Networking is key! Connect with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Field IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your technical skills, particularly with Windows OS, Microsoft 365, and any relevant certifications you hold.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving abilities. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Communication Skills: Since this role requires excellent communication skills, include examples in your application that demonstrate your ability to explain technical concepts to non-technical users.
Showcase Your Flexibility: Mention your willingness to travel across Yorkshire and your ability to manage your schedule effectively. This is crucial for a Field IT Support Technician role.
How to prepare for a job interview at Devonshire Hayes
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've successfully resolved issues, particularly with Windows OS and Microsoft 365, as these are crucial for the role.
✨Demonstrate Your Communication Abilities
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Be ready to share instances where your communication skills helped resolve a problem or improve a situation.
✨Familiarise Yourself with the Company
Research the company and its operations in Yorkshire. Understanding their services and customer base will help you tailor your responses and show that you're genuinely interested in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of past experiences where you had to troubleshoot on-site and how you managed your time and resources effectively.
