Voice Engineer

If you are a Voice Support Engineer with proven experience of supporting MS Teams direct routing, SBC, SIP and AudioCodes, we have a new role we would like to discuss with you.

Please note this role is 100% remote but must be UK based.

The successful candidate will operate primarily in a Level 2/3 support & provisioning capacity, while also contributing to project delivery activities, working directly with customers and senior technical stakeholders. As much of the wider organisation operates offshore, this role requires a highly motivated, self-starting engineer who is comfortable working independently while collaborating with an international team across multiple time zones.

Key Responsibilities

• Provide Level 2/3 support for enterprise telephony and voice platforms
• Diagnose and resolve complex voice issues across SIP, SBC, and Teams environments
• Support AudioCodes SBCs (e.g. Mediant series) and OVOC platforms
• Perform provisioning, incident, problem, and change management activities in line with ITIL principles
• Act as an escalation point for complex voice faults and service degradation

Voice Delivery & Projects

• Deliver and support Microsoft Teams Direct Routing solutions
• Assist in the design, deployment, and migration of voice services to Teams
• Participate in customer voice projects, including upgrades, migrations, and new deployments
• Produce and maintain technical documentation and handover materials
• Work directly with customers, partners, and senior stakeholders
• Clearly communicate technical concepts to both technical and non-technical audiences
• Provide operational guidance and best-practice recommendations
• Represent the voice team in customer meetings and project calls

Required Skills & Experience

• Minimum 5 years’ experience working with Telephony / Voice technologies
• Minimum 5 years’ experience in a Level 2/3 support role
• Strong hands-on experience with:
• AudioCodes SBCs
• AudioCodes OVOC
• Microsoft Teams Phone with Direct Routing
• Solid understanding of:
• SIP, RTP/SRTP
• Voice networking concepts (NAT, firewalls, QoS)
• High-availability and resilient voice architectures
• Excellent communication and interpersonal skills
• Ability to work independently for extended periods
• Comfortable working within global, distributed teams
• Experience delivering telephony or UC projects
• Experience with Teams Survivability (SBA) or branch voice solutions
• Exposure to carrier integrations and PSTN providers

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