At a Glance
- Tasks: Provide 1st line IT support and resolve user issues in a dynamic environment.
- Company: Join a leading enterprise with vast tech exposure and growth potential.
- Benefits: Gain valuable experience, with opportunities for contract extension or permanent position.
- Other info: Onsite role in Nottingham, perfect for those eager to learn and grow.
- Why this job: Kickstart your IT career with hands-on experience and real progression.
- Qualifications: Good communication skills and a positive, team-oriented attitude.
The predicted salary is between 22000 - 28000 £ per year.
This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure. Please note this role requires 5 days per week onsite in Nottingham, it is initially a 9 week contract with either a chance of extension or move into a permanent position.
What You'll Do
- Provide 1st line support via phone, email, and ticketing system
- Log, triage, and resolve incidents and service requests
- Escalate complex issues where required
- Support hardware, software, and user issues
- Assist with device setup, builds, and deployments
Basic knowledge of:
- Windows 10 & 11
- Microsoft Office/Microsoft 365
- PC/laptop hardware & peripherals (printers, etc.)
- AV/meeting room tech
What We're Looking For
- Good communication skills (spoken & written)
- Positive, reliable, and team-oriented
- Able to work with urgency and manage workload
Nice to Have
- Exposure to ticketing tools (eg, ServiceNow, Jira)
- Working towards IT certifications (eg, OEM/hardware)
Service Desk Analyst in Nottingham employer: Devonshire Hayes Recruitment
Join a dynamic enterprise-scale business in Nottingham as a Service Desk Analyst, where you'll gain invaluable experience and exposure to a wide range of technologies. Our supportive work culture fosters collaboration and growth, offering clear pathways for career progression, whether through contract extension or transition to a permanent role. Enjoy the benefits of working in a vibrant team environment that values communication and reliability, making it an excellent place to kickstart your IT career.
Contact Details:
Devonshire Hayes Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them your enthusiasm for the role!
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant skills and experiences that match the job description. Show them why you're the perfect fit for the Service Desk Analyst role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Service Desk Analyst role. We want to see how your background aligns with the tech exposure and support tasks mentioned in the job description.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. We love seeing a bit of personality, so don’t be afraid to let yours show!
Show Off Your Communication Skills:Since good communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see that you can communicate effectively, just like you would with our users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Devonshire Hayes Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 & 11, Microsoft Office, and common hardware issues. Being able to discuss these topics confidently will show that you're ready for the role and can hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Familiarise Yourself with Ticketing Tools
If you have any experience with ticketing systems like ServiceNow or Jira, be sure to mention it. If not, do a bit of research on how they work and be prepared to discuss how you would approach using them in your role.
✨Show Your Team Spirit
This position values teamwork, so think of examples from your past experiences where you've worked well in a team. Highlight your positive attitude and reliability, as these traits are key to fitting into their culture.
