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- Tasks: Provide top-notch support for Apple Mac users and troubleshoot technical issues.
- Company: Join a dynamic team in Central London focused on delivering exceptional IT support.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a tech-savvy culture that values innovation and customer satisfaction.
- Qualifications: Strong experience in Apple Mac support and relevant technical certifications required.
- Other info: This role requires onsite attendance 5 days a week in Central London.
The predicted salary is between 36000 - 60000 £ per year.
If you are an experienced 2nd line Support Engineer or Desktop Engineer with previous experience of supporting Apple Mac users, we have an exciting opportunity we would like to discuss with you. Please note this role will require onsite attendance in Central London 5 days per week and will only be suitable for candidates with strong Mac experience. Technical proficiency: Apple Mac Support (enterprise level) Jamf SCCM Microsoft Office 0365 Adobe Suite OKTA SSO Networking Active Directory Microsoft Azure ServiceNow ticket management Knowledge of ITIL practices Mobile telephony support Remote support Experience of working in different time zones Technical IT accreditation or equivalent experience is required Face to face support via our genius bar Meeting room support (AVI)
MAC Specialist employer: Devonshire Hayes Recruitment
Contact Detail:
Devonshire Hayes Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC Specialist
✨Tip Number 1
Make sure to highlight your hands-on experience with Apple Mac support in your conversations. Discuss specific scenarios where you successfully resolved issues for Mac users, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, such as Jamf and ServiceNow. Being able to discuss how you've used these tools in previous roles will show that you're ready to hit the ground running.
✨Tip Number 3
Since the role requires onsite attendance, be prepared to discuss your availability and willingness to work in Central London. Showing enthusiasm for the location can set you apart from other candidates.
✨Tip Number 4
If you have experience working across different time zones, share examples of how you managed support during those times. This will highlight your adaptability and ability to handle diverse challenges in a global environment.
We think you need these skills to ace MAC Specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Apple Mac support, especially in an enterprise environment. Mention specific tools and technologies you have worked with, such as Jamf, SCCM, and Microsoft Office 0365.
Showcase Technical Proficiency: Detail your technical skills related to the job description. Include any relevant IT certifications or equivalent experience that demonstrate your capability in supporting Mac users and managing IT services.
Tailor Your CV: Customize your CV to reflect the requirements of the MAC Specialist role. Use keywords from the job description to ensure your application stands out to recruiters and applicant tracking systems.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for this position. Discuss your passion for Apple products and your experience in providing face-to-face support, as well as your ability to work in different time zones.
How to prepare for a job interview at Devonshire Hayes Recruitment
✨Showcase Your Mac Expertise
Make sure to highlight your experience with Apple Mac support during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, especially in an enterprise environment.
✨Familiarize Yourself with Relevant Tools
Since the role requires knowledge of tools like Jamf, SCCM, and ServiceNow, brush up on these platforms. Be ready to explain how you've used them in past roles and how they can enhance support for Mac users.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of complex issues you've solved, particularly those involving networking or Active Directory. This will show your technical proficiency and ability to think critically under pressure.
✨Understand the Company Culture
Research the company’s values and work culture. Being able to articulate why you want to work there and how you align with their mission can set you apart from other candidates.
