Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for Apple Mac users and troubleshoot technical issues.
- Company: Dynamic tech company located in Central London, focused on innovation.
- Benefits: Competitive salary, hands-on experience, and a vibrant work environment.
- Why this job: Join a team where your Mac expertise makes a real difference every day.
- Qualifications: Strong experience with Apple Mac support and technical IT accreditation.
- Other info: Onsite role in a collaborative atmosphere with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
If you are an experienced 2nd line Support Engineer or Desktop Engineer with previous experience of supporting Apple Mac users, we have an exciting opportunity we would like to discuss with you.
Please note this role will require onsite attendance in Central London 5 days per week and will only be suitable for candidates with strong Mac experience.
Technical proficiency:- Apple Mac Support (enterprise level)
- Jamf
- SCCM
- Microsoft Office 0365
- Adobe Suite
- OKTA SSO
- Networking
- Active Directory
- Microsoft Azure
- ServiceNow ticket management
- Knowledge of ITIL practices
- Mobile telephony support
- Remote support
- Experience of working in different time zones
- Technical IT accreditation or equivalent experience is required
- Face to face support via our genius bar
- Meeting room support (AVI)
Mac Support Engineer - Desktop Support employer: Devonshire Hayes Recruitment Specialists Ltd.
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Support Engineer - Desktop Support
✨Tip Number 1
Get your tech skills sharp! Brush up on your Apple Mac support knowledge, especially with tools like Jamf and SCCM. We want to see you confidently tackle any Mac-related issues that come your way.
✨Tip Number 2
Network like a pro! Connect with other tech enthusiasts and professionals in the field. Attend meetups or online forums where you can share experiences and learn from others. It’s all about who you know!
✨Tip Number 3
Practice your face-to-face support skills. Since this role involves direct interaction, role-play scenarios with friends or colleagues to get comfortable providing support in person. We want you to shine at the genius bar!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that interview!
We think you need these skills to ace Mac Support Engineer - Desktop Support
Some tips for your application 🫡
Show Off Your Mac Skills: Make sure to highlight your experience with Apple Mac support in your application. We want to see how you've tackled challenges and provided solutions for Mac users in the past!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description, focusing on your relevant skills like Jamf, SCCM, and any other tech you've used that relates to the role. We love seeing candidates who take the time to personalise their applications.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across your key points without rambling!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd.
✨Know Your Mac Inside Out
Make sure you brush up on your Apple Mac knowledge. Be ready to discuss your experience with enterprise-level support, including tools like Jamf and SCCM. Highlight specific scenarios where you've solved complex issues for Mac users.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency in Microsoft Office 0365, Adobe Suite, and any other relevant software. You might be asked to troubleshoot a common issue on the spot, so practice explaining your thought process clearly.
✨Familiarise Yourself with ITIL Practices
Since knowledge of ITIL practices is essential, review the key concepts and how they apply to desktop support. Be ready to discuss how you've implemented these practices in previous roles to improve service delivery.
✨Prepare for Face-to-Face Scenarios
As this role involves direct support at a genius bar, think about how you would handle various customer interactions. Prepare examples of how you've successfully resolved user issues in person, showcasing your communication skills and patience.