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- Tasks: Provide top-notch technical support for Apple devices and resolve complex issues.
- Company: Join a dynamic team in London focused on Apple technology.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Be the go-to expert for Apple tech and make a real difference.
- Qualifications: Experience with Apple hardware, macOS, and device management platforms like JAMF.
- Other info: Onsite role with a collaborative environment and potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
If you are an experienced Apple Mac Support Engineer or Apple Mac Specialist with excellent communication skills and a proven track record of assisting customers with high level Mac & Jamf support, we would like to discuss a contract with you.
Please note this role requires onsite attendance five days per week in London and has been deemed outside IR35.
Responsibilities- Provide technical support for Apple devices and software, resolving complex issues related to macOS, hardware, networks, and peripherals.
- Maintain troubleshooting documentation, mentor & training staff, and ensure effective service management using incident tracking tools.
- Offer suggestions to enhance Apple based technology and services.
- Collaborate with teams to improve support delivery while staying updated on product features and security.
- Hands-on experience with Apple hardware and macOS in a corporate setting.
- Proficiency with device management platforms such as JAMF and Apple Business Manager.
- Ability to troubleshoot systems, software, and connectivity problems.
- Experience with directory services and network security.
- Strong communication skills and leadership confidence.
- Apple certifications (ACSP, ACTC) preferred.
- Office365, Adobe, Jamf, DHCP, DNS, WiFi, Printers, routers & switches.
Mac Support Engineer employer: Devonshire Hayes Recruitment Specialists Ltd.
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online forums where Mac support pros hang out. You never know who might have a lead on your next gig!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and any projects you've worked on. This is a great way to demonstrate your expertise with Apple devices and software.
✨Tip Number 3
Don’t just apply for jobs; reach out directly to companies you’re interested in. A quick email or LinkedIn message can go a long way. Let them know why you’d be a great fit for their team and how you can enhance their Apple support services.
✨Tip Number 4
Keep learning! Stay updated on the latest macOS features and security updates. Consider getting those Apple certifications if you haven’t already. It shows commitment and can really set you apart from other candidates.
We think you need these skills to ace Mac Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple hardware and macOS. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience and any relevant certifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Mac Support Engineer role. Share specific examples of how you've resolved complex issues and improved support delivery in previous roles.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any mentoring or training experiences you’ve had – we love a team player!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd.
✨Know Your Apple Stuff
Make sure you brush up on your knowledge of macOS, hardware, and the specific tools mentioned in the job description, like Jamf and Apple Business Manager. Being able to discuss your hands-on experience with these technologies will show that you're not just familiar but truly capable.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved in the past. Think about times when you had to troubleshoot systems or connectivity problems and how you approached them. This will demonstrate your problem-solving abilities and technical expertise.
✨Communication is Key
Since strong communication skills are highlighted, practice explaining technical concepts in simple terms. You might be asked to mentor or train staff, so showing that you can convey information clearly will be a big plus.
✨Stay Updated and Be Collaborative
Research the latest features and security updates for Apple products. Be ready to discuss how you keep yourself informed and how you collaborate with teams to improve support delivery. This shows that you're proactive and committed to continuous improvement.
