Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for all IT support, solving issues efficiently and professionally.
- Company: Join a fantastic company with a supportive and dynamic team culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: 12 months of IT help desk experience and strong troubleshooting skills required.
- Other info: Flexible working environment with a mix of office and remote work.
The predicted salary is between 30000 - 42000 £ per year.
Devonshire Hayes has partnered with a fantastic company to help them secure an IT Service Desk Analyst. The following information provides an overview of the skills, qualities, and qualifications needed for this role.
- Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.
- Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles.
- A minimum of 12 months' IT help desk support experience within a professional service.
- Experience of core Microsoft Office 365 products – Word, Excel, PowerPoint, Outlook and Teams.
- General understanding of legal software is advantageous.
- Audio/Video conference knowledge desirable.
- ITIL Foundation qualification desirable.
Hybrid working 50%: One week in the office and the next week WFH.
IT Service Desk Analyst in London employer: Devonshire Hayes Recruitment Specialists Ltd.
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've solved IT issues, as this will show your competence and professionalism.
✨Tip Number 3
Don’t forget to showcase your knowledge of Microsoft Office 365 during interviews. Highlight how you've used these tools effectively in past roles, as they’re crucial for the IT Service Desk Analyst position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Show Off Your Troubleshooting Skills: Make sure to highlight your troubleshooting skills in your application. We want to see how you've tackled IT issues in the past, so share specific examples that demonstrate your problem-solving abilities.
Tailor Your Experience: When writing your application, tailor it to reflect the job spec. Mention your experience with Microsoft Office 365 and any legal software you know. This helps us see how you fit into the role right away!
Be Professional Yet Personable: Remember, you're applying for a role where you'll be the first point of contact for IT support. Use a friendly tone in your application while maintaining professionalism. We love candidates who can communicate well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills and have a solid understanding of hardware like laptops and mobiles. Be ready to discuss your experience with Microsoft Office 365 products, as well as any legal software you've encountered. This will show that you're not just familiar with the tools but can also handle them under pressure.
✨Practice Your Communication Skills
As the first point of contact for IT support, clear communication is key. Practice explaining technical issues in simple terms, as you'll need to help users who may not be tech-savvy. Consider role-playing common scenarios with a friend to build your confidence.
✨Show Your Flexibility
Since this role involves out-of-hours support, be prepared to discuss your availability and willingness to work on weekends or late shifts. Highlight any previous experience you have with flexible working hours, as it shows you're committed to providing excellent service whenever it's needed.
✨Research the Company Culture
Take some time to understand the company's values and culture. This will help you tailor your answers to align with what they’re looking for. If they value teamwork, for example, share examples of how you've successfully collaborated with others in past roles.
