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- Tasks: Be the go-to person for IT queries and resolve incidents daily.
- Company: Join a leading Private Wealth organization in the heart of Central London.
- Benefits: Enjoy a dynamic work environment with hands-on tech experience.
- Why this job: Perfect for tech enthusiasts looking to grow in a supportive team culture.
- Qualifications: Experience in an ITIL environment and familiarity with Windows 10/11 and Office 365 required.
- Other info: This is a 1 month rolling contract, requiring in-office work every day.
The predicted salary is between 30000 - 42000 £ per year.
Devonshire Hayes have partnered with a fantastic Private Wealth organisation in Central London to help them secure a IT Support Analyst to join their team on a 1 month rolling contract. You will be required to do the following, – Act as first point of call for IT Queries – Log and resolve incidents – Have worked within an ITIL environment – Installation and configuration of hardware & software. – Tech Stack: Windows 10/11, Office 365, Intune, Autopilot, Active Directory admin, Poly audio Visual equipment, Handheld device support etc. You will be required to work in the office everyday
It Support Analyst employer: Devonshire Hayes Recruitment Specialists Ltd
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst
✨Tip Number 1
Familiarize yourself with the specific tech stack mentioned in the job description. Make sure you have hands-on experience with Windows 10/11, Office 365, and Active Directory, as this will help you stand out during the interview.
✨Tip Number 2
Brush up on your ITIL knowledge. Since the role requires working within an ITIL environment, being able to discuss ITIL principles and how you've applied them in past roles can give you a significant advantage.
✨Tip Number 3
Prepare for common IT support scenarios. Think about how you would handle various IT queries or incidents, and be ready to share examples of how you've successfully resolved similar issues in the past.
✨Tip Number 4
Since this position requires working in the office every day, emphasize your willingness and ability to work on-site. Highlight any previous experiences where you thrived in a collaborative office environment.
We think you need these skills to ace It Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11, Office 365, and ITIL environments. Use specific examples to demonstrate your skills in logging and resolving incidents.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with the tech stack listed in the job description and how you can contribute to their team.
Showcase Problem-Solving Skills: Provide examples of how you've successfully resolved IT queries in the past. Highlight your ability to act as a first point of call and your experience with hardware and software installation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd
✨Know Your Tech Stack
Make sure you're familiar with the specific technologies mentioned in the job description, such as Windows 10/11, Office 365, and Intune. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate ITIL Knowledge
Since the role requires experience in an ITIL environment, brush up on ITIL principles and be ready to explain how you've applied them in past situations. This will show that you understand the importance of structured IT service management.
✨Prepare for Incident Management Scenarios
Think of examples where you've successfully logged and resolved IT incidents. Be ready to walk through your thought process and the steps you took to resolve issues, as this will demonstrate your problem-solving skills.
✨Show Your Communication Skills
As the first point of contact for IT queries, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
