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For Companies At a Glance
- Tasks: Join us as an IT Support Analyst, tackling user accounts and technical issues daily.
- Company: Be part of a dynamic company known for its innovative tech solutions.
- Benefits: Enjoy a full-time role with hands-on experience in a supportive environment.
- Why this job: Gain valuable skills while making a real impact on users' tech experiences.
- Qualifications: No prior experience needed; just a passion for tech and problem-solving!
- Other info: This is a 12-month contract, perfect for those looking to kickstart their IT career.
The predicted salary is between 28800 - 43200 £ per year.
Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team for an initial 12 month contract. You will be tasked with, Key Responsibilities: * Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues. * Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality. * Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings. * Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365. * Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware. * Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations. * Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users. * Collaboration: Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary. You will be required to work in the office full time
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst
✨Tip Number 1
Familiarise yourself with Active Directory and Microsoft 365 Entra. Understanding how to manage user accounts and troubleshoot common issues will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your technical support skills, especially for Windows 10, 11, and Office 365. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Tip Number 3
Showcase your experience with laptop builds and configurations. If you have examples of successful deployments or setups, be ready to share those stories to demonstrate your hands-on expertise.
✨Tip Number 4
Highlight your collaboration skills. Since you'll be working closely with internal IT teams, be prepared to discuss how you've effectively communicated and worked with others to solve technical issues in previous roles.
We think you need these skills to ace It Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to IT support, particularly in Active Directory management and Microsoft 365. Use specific examples that demonstrate your skills in troubleshooting and technical support.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the tasks of building and configuring laptops, as well as providing technical support.
Showcase Technical Skills: In your application, emphasise your technical skills, especially those related to Windows 10, 11, and Office 365. Mention any certifications or training you have completed that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Analyst role.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd.
✨Know Your Technical Stuff
Make sure you're well-versed in Active Directory, Microsoft 365 Entra, and Windows operating systems. Brush up on common troubleshooting techniques for hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to troubleshoot effectively.
✨Emphasise Team Collaboration
Since the role involves working closely with internal IT teams, be ready to talk about your experience collaborating with others. Share examples of how you've worked in a team to solve problems or improve processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
