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- Tasks: Lead a team to deliver top-notch customer support and enhance service delivery.
- Company: Dynamic recruitment agency focused on excellent customer service.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Experience in service desk management and strong communication skills required.
- Other info: Join a vibrant team dedicated to continuous improvement and success.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is seeking an experienced Service Desk Manager to lead a team and drive excellent customer service. This hybrid role requires strong communication skills and a track record in managing support functions. Candidates should possess expertise in Windows 11, O365, ITIL, and be proactive in improving service delivery. The position emphasizes team leadership and metric-driven improvements in performance and customer satisfaction.
Hybrid Service Desk Manager: Lead Team, Elevate Support employer: Devonshire Hayes Recruitment Specialists Ltd.
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Manager: Lead Team, Elevate Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Windows 11, O365, and ITIL. We want you to be able to showcase your expertise confidently and demonstrate how you can elevate support and improve service delivery.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've successfully led teams and driven performance improvements. Metrics matter, so be ready to discuss how you’ve boosted customer satisfaction in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates who are eager to make a difference in the service desk space.
We think you need these skills to ace Hybrid Service Desk Manager: Lead Team, Elevate Support
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven performance improvements in your previous roles.
Be Specific About Your Technical Expertise: Don’t just say you know Windows 11 and O365; give us examples of how you've used these tools to enhance service delivery. We love seeing concrete achievements that demonstrate your skills!
Communicate Clearly and Confidently: Strong communication is key for this role. Make sure your application is well-structured and free of jargon. We appreciate clarity and a confident tone that reflects your personality.
Metrics Matter!: Since we’re all about improving performance and customer satisfaction, include any metrics or KPIs you've worked with. Show us how you've made a measurable impact in your previous positions!
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and O365. Be ready to discuss specific features and how they can enhance service delivery. Showing that you’re not just familiar but also passionate about these technologies will impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you faced and how you motivated your team to achieve excellent customer service. This is your chance to demonstrate your leadership style and how it aligns with their goals.
✨Be Metric-Driven
Since the role emphasises performance metrics, come prepared with data from your previous roles. Discuss how you used metrics to improve service delivery and customer satisfaction. This shows that you understand the importance of data in driving success.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current support processes and future goals. This not only shows your interest in the role but also gives you insight into how you can contribute to their success. It’s a great way to engage with the interviewers and leave a lasting impression.
