Field IT Support Engineer

We are seeking a proactive and customer-focused Field IT Support Technician to join my clients team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you’ll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Key Responsibilities:

*

Provide first and second-line technical support for hardware, software, and network issues.

*

Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.

*

Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.

*

Maintain accurate documentation of support requests, incidents, and solutions.

*

Liaise with central IT teams to escalate complex issues where necessary.

*

Ensure all work complies with company standards and security protocols.

Requirements:

*

Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.

*

Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.

*

Excellent problem-solving and communication skills.

*

Experience with Active Directory, remote desktop tools, and ticketing systems.

*

Ability to work independently and manage travel schedules effectively.

*

Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).

*

Must be based in or willing to travel extensively across Yorkshire.

Desirable:

*

Relevant IT certifications (e.g. CompTIA A+, Microsoft certifications) are advantageous