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- Tasks: Provide 2nd line support for Mac and Windows users, ensuring smooth tech operations.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Be the go-to tech guru, helping colleagues thrive with their Apple devices.
- Qualifications: 3+ years in desktop support with strong Mac expertise required.
- Other info: Enjoy a collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up “Techbase” (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities * Provide 2nd line desktop support for Mac and Windows users across the organisation. * Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. * Use Jamf for Mac management and SCCM/Intune for Windows environments. * Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. * Support meeting room technology (AVI), including video conferencing and presentations. * Provide remote support using tools such as Bomgar (experience with other platforms acceptable). * Manage tickets effectively through ServiceNow, following ITIL-aligned processes. * Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. * Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. * Support mobile devices, telephony, and collaboration tools. * Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required * 3+ years’ experience in a desktop support or 2nd line IT role. * Proven experience supporting Apple Mac environments in a corporate setting: * Jamf Pro (Apple device management) * SCCM/Intune (Windows endpoint management) * Microsoft 365 suite * Adobe Creative Suite * Active Directory & Azure AD * OKTA SSO and MFA solutions * Networking fundamentals (TCP/IP, Wi-Fi, VPNs) * ServiceNow (or similar ITSM tool) * Experience working across multiple time zones. * Strong understanding of ITIL practices and service management principles. * Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. * Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience
Apple Mac Support employer: Devonshire Hayes Recruitment Specialists Ltd.
Contact Detail:
Devonshire Hayes Recruitment Specialists Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Mac Support
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Jamf or troubleshooting Mac issues, be ready to discuss specific examples during interviews. We want to hear how you’ve made a difference in past roles.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to desktop support and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Apple Mac Support
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure to read the job description thoroughly. We want to ensure you're a great fit for the role, so understanding the key responsibilities and skills required is essential.
Show Off Your Mac Skills: Since this role is all about Apple Mac support, highlight your experience with Mac environments. Mention any specific tools like Jamf Pro or your troubleshooting expertise to show us you know your stuff!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Share your passion for customer service and how you enjoy helping others, especially in a hands-on role like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Ltd.
✨Know Your Mac Inside Out
Make sure you brush up on your Apple Mac knowledge before the interview. Be prepared to discuss your experience with Jamf Pro, troubleshooting techniques, and any specific challenges you've faced in a corporate setting. This will show that you're not just familiar with Macs, but that you truly understand their intricacies.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent support in the past. Think about situations where you turned a frustrated user into a satisfied one. Highlight your communication skills and ability to explain technical issues in simple terms.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL principles is crucial for this position. Brush up on how you've applied these practices in your previous roles, especially in ticket management and service delivery. Being able to discuss your experience with ServiceNow or similar tools will also give you an edge.
✨Prepare for Technical Questions
Expect some technical questions related to both Mac and Windows environments. Review key concepts around networking fundamentals, Active Directory, and application support. Practising common troubleshooting scenarios can help you articulate your thought process during the interview.