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- Tasks: Provide 1st/2nd line IT support, installing and configuring devices for users.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy a contract role with hands-on experience in a busy environment.
- Why this job: Perfect for tech enthusiasts wanting to enhance their skills and customer service experience.
- Qualifications: Strong communication skills and experience with PCs, Macs, and Apple devices required.
- Other info: This role is onsite, requiring 5 days a week commitment.
The predicted salary is between 30000 - 42000 £ per year.
If you are an IT Support Engineer with excellent communication skills and great customer service, we have a contract role we would like to discuss with you.
Please note this role is inside IR35 and will require 5 days per week onsite.
- 1st/2nd line support face to face and over the phone
- Installing and configuring PCs, Macs, iPhone, iPads for users in a busy environment
- Using Jamf to configure Apple devices
- Logging calls on a ticketing system
- Supporting additional hardware such as printers and scanners
- Windows 10 & Windows 11 support
IT Support Engineer employer: Devonshire Hayes Recruitment Specialists Limited
Contact Detail:
Devonshire Hayes Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Brush up on your technical skills, especially with Windows 10 and 11, as well as Jamf for Apple device management. Being able to demonstrate your proficiency in these areas during an interview will set you apart from other candidates.
✨Tip Number 2
Prepare for common IT support scenarios that may come up in the interview. Think about how you would handle specific issues like troubleshooting a printer or configuring a new device, as practical examples can showcase your problem-solving abilities.
✨Tip Number 3
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might want to role-play with a friend to simulate customer interactions, which can help you feel more confident during the actual interview.
✨Tip Number 4
Familiarise yourself with the company culture and values of StudySmarter. Understanding our mission and how we operate can help you tailor your responses in the interview, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line support. Include specific examples of your work with PCs, Macs, and Apple devices, as well as any experience with ticketing systems.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and customer service experience. Mention your familiarity with Jamf for configuring Apple devices and your ability to support Windows 10 and 11.
Showcase Technical Skills: List your technical skills clearly, focusing on areas such as installing and configuring hardware, troubleshooting issues, and supporting various operating systems. This will help demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 and 11, as well as your familiarity with Apple devices. Highlight any specific instances where you've successfully resolved technical issues, especially using Jamf for Apple device configuration.
✨Demonstrate Excellent Communication
Since this role involves face-to-face and phone support, practice explaining technical concepts in simple terms. Be ready to provide examples of how you've effectively communicated with users in the past, ensuring they felt supported and understood.
✨Familiarise Yourself with Ticketing Systems
Understand the importance of logging calls and managing tickets efficiently. If you have experience with specific ticketing systems, mention them during the interview. If not, express your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think of examples where you've had to troubleshoot hardware like printers or scanners under pressure, and be ready to walk the interviewer through your thought process.
