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- Tasks: Join our team as an IT Support Engineer, tackling user account management and technical support daily.
- Company: We're a dynamic company focused on innovative tech solutions and exceptional customer service.
- Benefits: Enjoy a full-time office role with opportunities for growth and skill development.
- Why this job: Be part of a collaborative culture where your tech skills make a real impact on users' experiences.
- Qualifications: No specific experience required, just a passion for technology and problem-solving.
- Other info: This is a 12-month contract position, perfect for gaining hands-on experience in IT support.
The predicted salary is between 30000 - 42000 £ per year.
Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team for an initial 12 month contract. You will be tasked with:
- Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
- Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
- Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
- Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
- Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
- Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
- Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
- Collaboration: Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary.
You will be required to work in the office full time.
IT Support Engineer employer: Devonshire Hayes Recruitment Specialists Limited
Contact Detail:
Devonshire Hayes Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with Active Directory and Microsoft 365 Entra. Understanding how to manage user accounts and troubleshoot common issues will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your technical support skills, especially for Windows 10, 11, and Office 365. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Tip Number 3
Showcase your experience with laptop builds and configurations. If you have examples of successful deployments or setups, be ready to share those stories to demonstrate your hands-on expertise.
✨Tip Number 4
Highlight your ability to collaborate with IT teams. Prepare examples of how you've worked with others to resolve issues or improve processes, as teamwork is crucial in this role.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Active Directory, Microsoft 365, and troubleshooting. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving skills. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Showcase Technical Skills: In your application, clearly list your technical skills related to Windows 10, 11, Office 365, and any experience with laptop builds and configurations. This will demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Active Directory, Microsoft 365 Entra, and Windows operating systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to explain how you approach technical issues. Use examples from your previous experience to demonstrate your ability to troubleshoot and resolve problems effectively.
✨Highlight Your Communication Skills
As an IT Support Engineer, you'll need to communicate complex technical information clearly to non-technical users. Practice explaining technical concepts in simple terms to show your ability to connect with end-users.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers about their team dynamics, the tools they use, or their approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
