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- Tasks: Welcome visitors warmly and provide information at car park kiosks.
- Company: Join a friendly team at Bolton Abbey, promoting inclusivity and community.
- Benefits: Enjoy flexible working hours and a supportive work environment.
- Why this job: Perfect for outdoor enthusiasts who love engaging with people in a beautiful setting.
- Qualifications: A passion for the countryside and comfort in public interaction is essential.
- Other info: Part-time role, 7 hours per week, with a focus on diversity and inclusion.
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Visitor Welcome Assistant
Reference: JAN20261617
Expiry date: 23:59, Sat, 28th Feb 2026
Location: Skipton
Benefits: https://devonshiregroup.co.uk/work-with-us/
We have a fantastic opportunity at Bolton Abbey for a Visitor Welcome Assistant.
This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey, assisting with car parking, estate knowledge, hospitality and purchasing.
Days and hours of work are variable depending on the season. However, a minimum number of shifts per week will be guaranteed.
Key Responsibilities
Car Park
- To open and lock the car parks and toilets.
- To provide a friendly, warm, and helpful welcome to visitors.
- To litter pick.
- To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.
Shops
- To open and close the shop(s).
- To operate the till and serve customers.
- To assist with stock takes, replenish stock and maintain accurate stock records.
- To assist visitors with the purchasing of season tickets and management of their accounts using the iPad.
Ice Cream Kiosk (high season only)
- To open and close the kiosk.
- To provide a friendly, warm, and helpful welcome to visitors and to provide advice and information about what visitors can see and enjoy on the estate.
- To operate the till and serve customers.
The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (e.g. car park machine, till) and you will have a full driver’s licence.
Why Join Us?
This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation.
Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
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Visitor Welcome Assistant employer: Devonshire Group
Contact Detail:
Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Assistant
✨Tip Number 1
Familiarise yourself with Bolton Abbey and its surroundings. Knowing the key attractions and features will help you engage more effectively with visitors and provide them with a warm welcome.
✨Tip Number 2
Practice your communication skills. As a Visitor Welcome Assistant, you'll be interacting with a variety of people, so being friendly and approachable is essential. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for the outdoors. When speaking with potential employers, share your personal experiences and interests related to nature and outdoor activities. This passion can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Visitor Welcome Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Visitor Welcome Assistant position. Tailor your application to highlight your interest in the countryside and your experience engaging with the public.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and the outdoors. Share specific examples of how you've provided a warm welcome or engaged with visitors in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you interacted with the public or worked in a team environment. Mention any relevant skills that align with the core values of being inclusive and supportive.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a visitor-facing role.
How to prepare for a job interview at Devonshire Group
✨Show Your Enthusiasm for the Outdoors
Since the role involves engaging with visitors in a countryside setting, express your passion for the outdoors. Share any personal experiences or interests related to nature that demonstrate your enthusiasm.
✨Practice Your Welcoming Skills
As the first point of contact for visitors, it's crucial to convey warmth and friendliness. Practice a few welcoming phrases and think about how you can make each visitor feel special and valued.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Visitor Welcome Assistant. Be prepared to discuss how you would handle various situations, such as answering questions or providing information about Bolton Abbey.
✨Emphasise Teamwork and Inclusivity
This position requires working as part of a supportive team. Highlight your ability to collaborate with others and your commitment to inclusivity, aligning with the company's core values.
