At a Glance
- Tasks: Engage with visitors, provide information, and ensure a great experience at Chatsworth.
- Company: Join the Devonshire Group, known for its stunning estates and commitment to exceptional service.
- Benefits: Enjoy free access to Chatsworth, personal development opportunities, and competitive annual leave.
- Other info: Flexible part-time hours available until January 2026.
- Why this job: Perfect for those who love the outdoors and want to work in a friendly team environment.
- Qualifications: Must enjoy public interaction; a driver's license is a bonus.
If you are looking for part-time hours to fit around your current commitments then this could be the ideal opportunity for you to join our friendly and supportive Visitor Experience Team as a Visitor Experience Team Member. You will work across both elements of the Guiding and Welcoming team, providing visitors with the information they need to ensure they experience the very best of Chatsworth. The main focus for this role will be working outdoors welcoming visitors in the car park, attraction entry points and garden.
To succeed in this role you must enjoy engaging with members of the public, and working as part of a team. You will provide excellent customer service and be comfortable working outdoors during all weathers, being adaptable to switch tasks at short notice. A current driver's license would also be a bonus, as you will occasionally be asked to drive a buggy.
This is a fixed-term contract ending at the close of season on 4th January 2026. We have the following working patterns available:
- Option 1: 3 days (12 hours per week) - Wednesday, Friday, Saturday
- Option 2: 3 days (12 hours per week) - Monday, Tuesday, Saturday
- Option 3: 4 days (16 hours per week) - Wednesday, Thursday, Friday, Saturday
Please ensure you indicate your preferred option in your application.
In return, as part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service. We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits including:
- Free access to Chatsworth and Bolton Abbey Estates.
- Excellent personal development and career opportunities.
- Free entry to the Chatsworth fairs and many of the events.
- Membership of the Life Assurance Scheme.
- Competitive annual leave (and the ability to buy more).
- Employee assistance programme.
Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community.
Visitor Experience Team Member employer: Devonshire Group
Join the Devonshire Group as a Visitor Experience Team Member and become part of a friendly, inclusive team dedicated to providing exceptional customer service at the stunning Chatsworth estate. With flexible part-time hours, excellent personal development opportunities, and unique benefits such as free access to Chatsworth and Bolton Abbey, this role offers a rewarding experience in a beautiful outdoor setting. Embrace the chance to engage with visitors while enjoying a supportive work culture that values diversity and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Team Member
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Devonshire Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Devonshire Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Experience Team Member
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Devonshire Group:Your cover letter is your chance to shine! Tell us why you want to work at Devonshire Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Devonshire Group!
How to prepare for a job interview at Devonshire Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
