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- Tasks: Engage with visitors, provide information, and ensure a great experience at Chatsworth.
- Company: Join the Devonshire Group, known for its stunning estates and commitment to exceptional service.
- Benefits: Enjoy free access to Chatsworth, personal development opportunities, and competitive annual leave.
- Why this job: Perfect for those who love the outdoors and want to work in a friendly team environment.
- Qualifications: Must enjoy public interaction; a driver's license is a bonus.
- Other info: Flexible part-time hours available until January 2026.
If you are looking for part-time hours to fit around your current commitments then this could be the ideal opportunity for you to join our friendly and supportive Visitor Experience Team as a Visitor Experience Team Member. You will work across both elements of the Guiding and Welcoming team, providing visitors with the information they need to ensure they experience the very best of Chatsworth. The main focus for this role will be working outdoors welcoming visitors in the car park, attraction entry points and garden.
To succeed in this role you must enjoy engaging with members of the public, and working as part of a team. You will provide excellent customer service and be comfortable working outdoors during all weathers, being adaptable to switch tasks at short notice. A current driver's license would also be a bonus, as you will occasionally be asked to drive a buggy.
This is a fixed-term contract ending at the close of season on 4th January 2026. We have the following working patterns available:
- Option 1: 3 days (12 hours per week) - Wednesday, Friday, Saturday
- Option 2: 3 days (12 hours per week) - Monday, Tuesday, Saturday
- Option 3: 4 days (16 hours per week) - Wednesday, Thursday, Friday, Saturday
Please ensure you indicate your preferred option in your application.
In return, as part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service. We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits including:
- Free access to Chatsworth and Bolton Abbey Estates.
- Excellent personal development and career opportunities.
- Free entry to the Chatsworth fairs and many of the events.
- Membership of the Life Assurance Scheme.
- Competitive annual leave (and the ability to buy more).
- Employee assistance programme.
Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community.
Visitor Experience Team Member employer: Devonshire Group
Contact Detail:
Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Team Member
✨Tip Number 1
Familiarise yourself with Chatsworth and its attractions. Understanding the history, key features, and visitor experiences will help you engage more effectively with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, displaying a friendly and approachable attitude can make a lasting impression.
✨Tip Number 3
Be prepared to discuss your adaptability and teamwork experience. Think of specific examples where you've successfully worked in a team or adapted to changing situations, as these are key qualities for this role.
✨Tip Number 4
If you have a driver's license, mention your willingness to drive the buggy during your discussions. This could set you apart from other candidates and show your readiness to take on additional responsibilities.
We think you need these skills to ace Visitor Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Experience Team Member position. Highlight your relevant experience in customer service and teamwork.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to engage with the public, work outdoors, and adapt to changing tasks.
Write a Compelling Cover Letter: Craft a cover letter that showcases your enthusiasm for the role and the organisation. Mention your preferred working pattern and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Devonshire Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this role heavily focuses on engaging with the public.
✨Demonstrate Adaptability
Since the job requires switching tasks at short notice, be prepared to discuss situations where you've had to adapt quickly. Highlight your ability to remain calm and effective in changing environments, especially when working outdoors.
✨Highlight Teamwork Skills
This position is all about working as part of a team. Be ready to talk about your experiences collaborating with others, how you contribute to a positive team dynamic, and any specific roles you've played in team settings.
✨Prepare for Outdoor Work Questions
Given that the role involves working outdoors in various weather conditions, be prepared to discuss your comfort level with this. You might want to mention any previous outdoor work experience or how you handle different weather scenarios.