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- Tasks: Engage with visitors and promote Chatsworth Friends membership in a vibrant environment.
- Company: Join the Devonshire Group, a prestigious organisation owned by the Duke of Devonshire.
- Benefits: Enjoy flexible hours, competitive pay, and fantastic employee perks.
- Why this job: Be part of a dynamic team enhancing visitor experiences at a historic estate.
- Qualifications: Warm, outgoing personality with strong communication skills; sales experience preferred.
- Other info: Fixed-term role ending August 2025; specify your preferred work pattern in your application.
Summer is a very busy time of year at Chatsworth and you could be part of it by joining us as a Chatsworth Friends Membership Assistant over this busy period.
You will be integral to engaging with our visitors in various locations within our garden, farmyard and wider estate. Encouraging our visitors to upgrade their ticket to Chatsworth Friends membership. This will involve proactively selling membership and providing information about the Chatsworth Friends scheme, member options, benefits and price.
You will also provide face to face support for Chatsworth Friends, helping them make online bookings and use the self-service members’ portal, along with resolving any queries with the support of the wider membership team.
We have the following two work patterns available:
- Role 1: 3 days per week 10am to 5.30 pm per day with a 30 min break
- Role 2: 2 days per week 10am to 5.30pm per day with a 30 minute break
- Role 3: 2 days per week 10am to 5.30pm per day with a 30 minute break
Roles 2 & 3 could be combined for the right candidate with the relevant skills and experience. Please ensure you state clearly in your application which role you are interested in (e.g. Role 1, Role 2, or Role 3). Roles will include a weekend day but there is flexibility regarding which remaining days of the week are worked, however, this work pattern must be the same each week. Flexibility with regard to increased hours to cover holidays and sickness is essential.
This is a fixed-term role which will end week ending 31st August 2025. Rate of pay is £12.21ph for 18yrs+
About you
You must be warm and outgoing, happy to approach people to talk about Friends membership and supporting the Chatsworth House Trust. Previous sales experience, ideally in a direct sales role would be an advantage. Our aim is to always offer the visitor to Chatsworth a level of customer service that exceeds expectations so this role will really suit a friendly personality who thrives working with people and has great communication skills.
As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits.
Interviews will take place on 3 July with an anticipated start date of w/c 14 July 2025.
Temporary Membership Assistant (Chatsworth Friends) employer: Devonshire Group
Contact Detail:
Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Membership Assistant (Chatsworth Friends)
✨Tip Number 1
Familiarise yourself with the Chatsworth Friends membership scheme. Understanding the benefits and options available will help you engage visitors effectively and answer their questions confidently.
✨Tip Number 2
Practice your sales pitch! Since this role involves proactively selling memberships, rehearsing how to approach visitors and present the membership benefits can make a big difference in your success.
✨Tip Number 3
Showcase your customer service skills during the interview. Think of examples from past experiences where you went above and beyond for customers, as this aligns perfectly with the role's focus on exceeding visitor expectations.
✨Tip Number 4
Be prepared to discuss your availability clearly. Since the role requires flexibility with working days and hours, being upfront about your schedule will demonstrate your willingness to adapt to the team's needs.
We think you need these skills to ace Temporary Membership Assistant (Chatsworth Friends)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Temporary Membership Assistant position. Highlight your relevant experience in customer service and sales in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous sales experience and your ability to engage with customers, as these are key aspects of the job.
Specify Your Preferred Role: Clearly state which work pattern you are interested in (Role 1, Role 2, or Role 3) in your application. This shows that you have read the job details thoroughly and are serious about the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Chatsworth Friends membership scheme. Mention why you would be a great fit for the team and how your personality aligns with their customer service goals.
How to prepare for a job interview at Devonshire Group
✨Show Your Enthusiasm
As a Membership Assistant, your role will involve engaging with visitors. Make sure to express your enthusiasm for the Chatsworth Friends membership and the estate itself during the interview. This will demonstrate your passion for the role and the organisation.
✨Highlight Relevant Experience
If you have previous sales experience, especially in direct sales, be sure to highlight this during your interview. Share specific examples of how you've successfully engaged customers and encouraged them to make purchases or sign up for memberships.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle various customer interactions. Prepare scenarios where you successfully resolved queries or encouraged a sale. This will show your problem-solving skills and ability to provide excellent customer service.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how success is measured in the Membership Assistant role. This demonstrates your proactive attitude and genuine interest.