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For Companies At a Glance
- Tasks: Welcome visitors, assist with car parking, and operate the shop and ice cream kiosk.
- Company: Join a historic estate known for its inclusive and supportive culture.
- Benefits: Flexible working hours, casual employment, and a chance to work outdoors.
- Why this job: Be part of a unique experience at one of the UK's most significant estates.
- Qualifications: Friendly attitude, customer service skills, and a full driver’s licence required.
- Other info: Great opportunity for personal growth and to meet diverse people.
The predicted salary is between 11 - 16 ÂŁ per hour.
We have a fantastic opportunity at Bolton Abbey for a Casual Visitor Welcome Assistant. This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey, assisting with car parking, estate knowledge, hospitality and purchasing. Employment will be on a casual basis.
Key Responsibilities
- Car Park
- To open and lock the car parks and toilets.
- To provide a friendly, warm, and helpful welcome to visitors.
- To litter pick.
- To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.
- Shops
- To open and close the shop(s).
- To operate the till and serve customers.
- To assist with stock takes, replenish stock and maintain accurate stock records.
- To assist visitors with the purchasing of season tickets and management of their account using the iPad.
- Ice Cream Kiosk (high season only)
- To open and close the kiosk.
- To provide a friendly, warm, and helpful welcome to visitors and to provide advice and information about what visitors can see and enjoy on the estate.
- To operate the till and serve customers.
The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (e.g. car park machine, till). You will have a full driver’s licence.
Why Join Us?
This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation. Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Visitor Welcome Assistant - CASUAL in Skipton employer: Devonshire Group
Contact Detail:
Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Assistant - CASUAL in Skipton
✨Tip Number 1
Get to know the place! Before your interview, take a stroll around Bolton Abbey. Familiarise yourself with the estate and its offerings. This way, you can chat confidently about what makes it special during your conversation.
✨Tip Number 2
Show off your personality! As a Visitor Welcome Assistant, being friendly and approachable is key. During interviews, let your warm nature shine through. Share stories that highlight your customer service skills and how you’ve made visitors feel welcome in the past.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on common questions for customer-facing roles and rehearse your answers. This will help you feel more confident and ready to impress when it’s your turn.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Visitor Welcome Assistant - CASUAL in Skipton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about welcoming visitors, so show us how you’d do that in your application.
Tailor Your Application: Make sure to tailor your application to the Visitor Welcome Assistant role. Highlight any relevant experience you have in customer service or working in similar environments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there, which can help you craft a standout application.
How to prepare for a job interview at Devonshire Group
✨Know the Estate Inside Out
Familiarise yourself with Bolton Abbey and its key attractions. Being able to chat about the estate's history and what visitors can enjoy will show your enthusiasm and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s a friendly greeting or resolving an issue, demonstrating your ability to engage positively with visitors is crucial for this role.
✨Practice Your IT Skills
Since you'll be using systems like tills and car park machines, brush up on your tech skills. If you have experience with similar systems, mention it during the interview to highlight your comfort with technology.
✨Emphasise Your Team Spirit
This role involves working closely with others, so be ready to discuss how you collaborate effectively in a team. Share stories that illustrate your ability to support colleagues and contribute to a positive work environment.
