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- Tasks: Be the friendly face of The Cavendish Hotel, welcoming guests and ensuring top-notch service.
- Company: Join a prestigious 4AA Red Star Country house with a focus on exceptional customer care.
- Benefits: Enjoy free meals, discounts, access to beautiful estates, and great career development opportunities.
- Why this job: Make a real impact on guest experiences while working in a stunning environment.
- Qualifications: Excellent communication skills and previous admin experience are key; hotel system knowledge is a plus.
- Other info: Flexible shifts available; we value inclusivity and welcome diverse applicants.
We are looking to recruit a Receptionist, based at The Cavendish Hotel, Baslow, Derbyshire. You will receive discretionary service charge and tips that can increase your pay up to £3000 per annum based on full time hours. You will be working within the prestigious 4AA Red Star Country house.
At the Cavendish Hotel you will often be the first & last person our guests meet, and your exemplary customer care standards will set the tone for the whole of the Hotel, ensuring our guests receive end to end first rate, friendly and efficient service.
Your duties will include:
- Answering telephone calls
- Checking-in and out guests efficiently
- Processing guest administration
- Handling payment transactions
- Answering customer enquiries
- Ensuring public areas are presented to a high standard
You will be an excellent communicator, a very proficient IT user and have previous experience handling administration. Being organized and methodical in your approach to work, you will also be skilled at prioritising your workload to help respond to guest needs as efficiently as possible. Experience of a hotel reservation system (such as Rezlynx or Resdiary), an awareness of industry standards and knowledge of the local area are all desirable attributes.
This is a part-time position 24 hours per week and flexibility is essential to be able to work varied shifts that include weekends, bank holidays, early starts and later finishes; generally 7am to 3.30pm, or 3pm to 11pm.
As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service. We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits including:
- Free meals on duty when in the office (when working over 6 hours)
- Generous food and beverage discounts
- Free access to Bolton Abbey and Chatsworth Estates
- Excellent personal development and career opportunities
- Free entry to the Chatsworth fairs and many of the events
- Membership of the Life Assurance Scheme
The right candidate will be professional, customer focused, with excellent attention to detail. Previous experience within a similar role would be desirable. Any formal qualifications such as an apprenticeship or an NVQ would be advantageous.
Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Part Time Receptionist in Baslow employer: Devonshire Group
Contact Detail:
Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Receptionist in Baslow
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances about the Part Time Receptionist role. You never know who might have a connection or insider info that could help us land that job.
✨Tip Number 2
Practice makes perfect! Before heading into an interview, rehearse common questions and your responses. This will help us feel more confident and ready to impress the hiring team at The Cavendish Hotel.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure we look smart and professional when we show up for our interview, as it reflects our commitment to customer service.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us on their radar, which is always a good thing!
We think you need these skills to ace Part Time Receptionist in Baslow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since you'll be the first and last point of contact for our guests, make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming atmosphere!
Be Organised and Methodical: In your written application, demonstrate your organisational skills. Share examples of how you prioritise tasks and manage your time effectively, especially in busy environments like hotels. We love a candidate who can juggle multiple responsibilities!
Tailor Your Application: Take a moment to tailor your application specifically for this role at The Cavendish Hotel. Mention any relevant experience with hotel reservation systems or your knowledge of the local area. It shows us you're genuinely interested in the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Devonshire Group
✨Know the Hotel Inside Out
Before your interview, do some research on The Cavendish Hotel and its surroundings. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the face of the hotel. Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for guests – these stories will make you stand out.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, IT proficiency, and experience with hotel reservation systems. Practising your responses can help you articulate your thoughts clearly and demonstrate that you're the right fit for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.