At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery while leading a small team.
- Company: Join Paragon, a dynamic company focused on client success and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Embrace a supportive environment with diverse backgrounds and equal opportunities.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Client Account Manager to join Paragon's Abbey View, Wymondham site. As the Client Account Manager, you will be supporting their client, a large insurance provider, where you will be responsible for the day-to-day management of client activity, ensuring contractual SLAs are consistently achieved while delivering a high level of service and support. You will act as the main point of contact for allocated clients, manage operational escalations, and work closely with multiple internal departments to ensure successful delivery across BAU activity and client changes. Based out of the Abbey View site, you will also manage a small team of 4, ensuring operational performance remains efficient, accurate, and client-focused.
Key Responsibilities
- Managing all BAU client activity and operational processes
- Building and maintaining strong client relationships
- Acting as the first point of escalation for account-related issues and queries
- Managing and supporting a small team
- Monitoring daily data validations and processing activity
- Ensuring all contractual SLAs are met and exceeded where possible
- Managing queries raised through internal incident systems
- Coordinating small to medium changes to existing applications and services
- Supporting the delivery of client requirements within agreed timescales
- Capturing and reporting all chargeable BAU activity
- Leading Monthly Business Reviews (MBRs) with clients
- Attending Quarterly Reviews alongside the Client Relationship team
- Maintaining operational and client-specific documentation
- Sharing best practices across the wider account management team
- Supporting Client Account Directors and the Client Services Director as required
Required Experience & Skills
- Previous experience within account management, client services, operations, or a similar client-focused environment
- Strong stakeholder and relationship management skills
- Experience managing or mentoring team members
- Excellent communication and organisational skills
- Strong problem-solving ability and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Confident working across internal teams and external clients
- Good IT skills and experience working with operational systems and reporting tools
This role offers hybrid working on a rota basis between home and the office. Equipment will be provided to support remote working. There may also be occasional travel required for the client or business needs. Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Contract: Permanent
Location: Abbey View, Wymondham
Client Account Manager in Wymondham employer: Devonshire Appointments
Paragon's Abbey View site in Wymondham is an exceptional employer, offering a dynamic work culture that prioritises client satisfaction and employee development. With a focus on collaboration and support, employees benefit from hybrid working arrangements, opportunities for team leadership, and a commitment to diversity and inclusion, making it a rewarding environment for those seeking meaningful careers in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Wymondham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, especially the insurance provider you'll be working with. Show them you understand their needs and how you can help meet those SLAs while keeping client satisfaction high.
✨Tip Number 3
Practice your communication skills. As a Client Account Manager, you'll need to convey information clearly and effectively. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get you on board. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace Client Account Manager in Wymondham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Account Manager role. Highlight your experience in account management and client services, and show how your skills align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a Client Account Manager, strong communication is key. Use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us know you can handle client interactions like a pro!
Highlight Team Management Experience:Since you'll be managing a small team, it's important to showcase any previous leadership or mentoring experience. Share specific examples of how you've supported team members and ensured operational performance. We love seeing candidates who can inspire and lead others!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team at Paragon!
How to prepare for a job interview at Devonshire Appointments
✨Know Your Client
Before the interview, do your homework on the insurance provider you'll be supporting. Understand their services, values, and any recent news. This will help you demonstrate your interest and show how you can contribute to their goals.
✨Showcase Your Team Management Skills
Since you'll be managing a small team, prepare examples of how you've successfully led or mentored others in the past. Highlight your approach to fostering a positive team environment and ensuring operational efficiency.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you handle escalations and operational challenges. Think of specific instances where you've resolved issues effectively, and be ready to discuss your thought process and the outcomes.
✨Demonstrate Strong Communication Skills
As the main point of contact for clients, your communication style is crucial. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to refine your responses and ensure you come across as approachable and professional.
