At a Glance
- Tasks: Provide top-notch AV support and troubleshoot issues for seamless client experiences.
- Company: Join a dynamic team at a leading AV service provider in Central Manchester.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Embrace a collaborative environment with a focus on continuous learning and development.
- Why this job: Be the go-to expert in AV tech and shape the future of our support systems.
- Qualifications: Strong understanding of AV/IT systems and excellent communication skills required.
The predicted salary is between 32000 - 38000 £ per year.
The Opportunity
As our Audio-Visual Service Desk Engineer, you'll be the first point of contact for all AV-related support—owning incidents, tackling challenges head-on, and ensuring our clients experience seamless, world-class AV performance every time. You’ll also play a pivotal role in shaping the future of our AV support ecosystem, helping scope and build a new AV support process and system alongside our Project Management teams. This is a role for someone who thrives in fast-moving environments, communicates with impact, and takes personal pride in delivering above expectations.
What You'll Do
- Technical Support & Troubleshooting
- Deliver first- and second-line support across AV systems: VC, digital signage, meeting room tech, and live events
- Diagnose and resolve issues remotely, by phone, or onsite
- Escalate complex faults effectively, ensuring swift resolution
- Own and manage service desk tickets through tools like ServiceNow, Jira, or Monday
- System Maintenance & Monitoring
- Manage Paragon's AV remote management platform
- Maintain configuration documentation, asset records, and change logs
- Support deployment and configuration of new AV hardware and software
- Partner with Project and AI teams to support the rollout of our smart service desk AI bot
- Client & Stakeholder Support
- Deliver exceptional end-user support and training
- Collaborate with IT and Facilities to ensure seamless system integration
- Communicate clearly with stakeholders at every step
- Incident & Request Management
- Log and track all tickets with accuracy and professionalism
- Spot trends and contribute to system improvements
- Develop knowledge base articles and SOPs
Who You Are
A confident, articulate, and solutions-driven professional with a natural ability to build trust and deliver excellence. You'll bring:
- A strong technical understanding of AV and/or IT systems
- A calm, customer-centric approach to diagnosing and resolving issues
- Exceptional verbal and written communication
- Strong organisational skills and a passion for accuracy
- Curiosity and a hunger to learn—continuously growing your technical and commercial knowledge
- The ability to translate requirements into actionable insights for vendors and clients
- A self-starter mindset—independent, collaborative, assertive, and diplomatic
This is a permanent opportunity paying £32-38K Hybrid - 4 days a week in office (Central Manchester).
Audio Visual Service Desk Engineer in Ringway employer: Devonshire Appointments
At Paragon Talent Solutions, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Audio-Visual Service Desk Engineer in Central Manchester, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional growth while collaborating with a passionate team dedicated to delivering exceptional AV support. Join us to be part of a forward-thinking company that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Service Desk Engineer in Ringway
✨Tip Number 1
Get to know the company inside out! Research their AV systems, recent projects, and any challenges they might be facing. This way, when you get that interview, you can show off your knowledge and how you can help them tackle those challenges head-on.
✨Tip Number 2
Practice your troubleshooting skills! Think of common AV issues and how you would resolve them. During interviews, you might be asked to demonstrate your problem-solving abilities, so being prepared will give you a leg up.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and even lead to referrals.
✨Tip Number 4
When applying, make sure to highlight your customer-centric approach and communication skills. These are key for the Audio-Visual Service Desk Engineer role. And remember, apply through our website to ensure your application gets the attention it deserves!
We think you need these skills to ace Audio Visual Service Desk Engineer in Ringway
Some tips for your application 🫡
Show Your AV Passion:When you're writing your application, let your enthusiasm for audio-visual technology shine through! We want to see that you’re not just technically savvy but also genuinely excited about the role and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight your relevant experience in AV support or IT systems. We love seeing how your past roles have prepared you for this position, so don’t hold back on those specific examples that showcase your skills!
Communicate Clearly:Since communication is key in this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically—this will give us a taste of how you’ll communicate with clients and stakeholders.
Apply Through Our Website:Remember, we prefer applications through our website rather than emails or LinkedIn messages. This helps us keep everything organised and ensures your application gets the attention it deserves. So, head over to our site and submit your application there!
How to prepare for a job interview at Devonshire Appointments
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge of audio-visual systems. Familiarise yourself with common issues and troubleshooting techniques for VC, digital signage, and meeting room tech. Being able to speak confidently about these topics will show that you're ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you explain technical concepts in a way that's easy for non-techies to understand.
✨Get Familiar with Service Desk Tools
If you haven't already, take some time to learn about tools like ServiceNow, Jira, or Monday. Understanding how to log and manage service desk tickets will give you an edge and demonstrate your readiness to hit the ground running.
✨Show Your Problem-Solving Mindset
Prepare examples from your past experiences where you've successfully diagnosed and resolved issues. Highlight your calm, customer-centric approach and how you’ve contributed to system improvements. This will showcase your ability to deliver above expectations.
