At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery while leading a small team.
- Company: Join Paragon, a dynamic company focused on client success and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Embrace a diverse workplace that values all backgrounds and perspectives.
- Why this job: Be the key contact for clients and make a real impact in a fast-paced environment.
- Qualifications: Experience in account management or client services with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Client Account Manager to join Paragon’s Abbey View, Wymondham site. As the Client Account Manager, you will be supporting their client, a large insurance provider, where you will be responsible for the day-to-day management of client activity, ensuring contractual SLAs are consistently achieved while delivering a high level of service and support. You will act as the main point of contact for allocated clients, manage operational escalations, and work closely with multiple internal departments to ensure successful delivery across BAU activity and client changes. Based out of the Abbey View site, you will also manage a small team of 4, ensuring operational performance remains efficient, accurate, and client-focused.
Key Responsibilities
- Managing all BAU client activity and operational processes
- Building and maintaining strong client relationships
- Acting as the first point of escalation for account-related issues and queries
- Managing and supporting a small team
- Monitoring daily data validations and processing activity
- Ensuring all contractual SLAs are met and exceeded where possible
- Managing queries raised through internal incident systems
- Coordinating small to medium changes to existing applications and services
- Supporting the delivery of client requirements within agreed timescales
- Capturing and reporting all chargeable BAU activity
- Leading Monthly Business Reviews (MBRs) with clients
- Attending Quarterly Reviews alongside the Client Relationship team
- Maintaining operational and client-specific documentation
- Sharing best practices across the wider account management team
- Supporting Client Account Directors and the Client Services Director as required
Required Experience & Skills
- Previous experience within account management, client services, operations, or a similar client-focused environment
- Strong stakeholder and relationship management skills
- Experience managing or mentoring team members
- Excellent communication and organisational skills
- Strong problem-solving ability and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Confident working across internal teams and external clients
- Good IT skills and experience working with operational systems and reporting tools
This role offers hybrid working on a rota basis between home and the office. Equipment will be provided to support remote working. There may also be occasional travel required for the client or business needs.
Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Contract: Permanent
Location: Abbey View, Wymondham
Locations
Client Account Manager in Norfolk, Wymondham employer: Devonshire Appointments
Paragon's Abbey View site in Wymondham is an exceptional employer, offering a dynamic work culture that prioritises client satisfaction and employee development. As a Client Account Manager, you will benefit from hybrid working arrangements, a supportive team environment, and opportunities for professional growth while managing key client relationships in a thriving sector. With a commitment to diversity and inclusion, Paragon fosters a workplace where every individual can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Norfolk, Wymondham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, especially the insurance provider you'll be working with. Show them you understand their needs and how you can help meet those SLAs while keeping client relationships strong.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully managed client issues or operational challenges. This will help you shine during interviews and demonstrate your ability to handle escalations.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. Plus, it shows you're serious about joining our team at Paragon and ready to take on the Client Account Manager role.
We think you need these skills to ace Client Account Manager in Norfolk, Wymondham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Account Manager role. Highlight your experience in account management and client services, and show us how you can build strong relationships with clients.
Showcase Your Skills:We want to see your excellent communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed multiple priorities in a fast-paced environment.
Be Personable:Remember, we’re looking for someone who can connect with clients and internal teams alike. Let your personality come through in your application – we love a bit of character!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Devonshire Appointments
✨Know Your Client Inside Out
Before the interview, do your homework on the insurance provider you'll be working with. Understand their services, values, and any recent news. This will help you demonstrate your interest and show how you can contribute to their goals.
✨Showcase Your Team Management Skills
Since you'll be managing a small team, prepare examples of how you've successfully led or mentored others in the past. Highlight your approach to fostering a positive team environment and how you handle operational challenges.
✨Prepare for Scenario-Based Questions
Expect questions about how you'd handle specific client issues or operational escalations. Think of real-life examples where you've solved problems or improved processes, and be ready to discuss them in detail.
✨Demonstrate Strong Communication Skills
As the main point of contact for clients, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend to refine your responses and ensure you're conveying your ideas effectively.
