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For Companies At a Glance
- Tasks: Welcome visitors and provide top-notch service to enhance employee experiences.
- Company: Join a global asset management firm with a focus on collaboration and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of the company and make a real difference in people's workdays.
- Qualifications: Experience in customer service or hospitality is a plus; a positive attitude is essential.
- Other info: Flexible hours and a chance to work in a vibrant, fast-paced setting.
A fantastic opportunity has become available for a Concierge Receptionist to join Paragon's client partner's site in London, a global asset management firm, on a permanent basis. As part of our Reception Concierge team at Schroders, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day to day working experience.
Hours: Monday to Friday shifts between 8:00am - 6:00pm (37.5 hours per week)
Key Responsibilities- Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office
- Assist employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary
- Act as the site liaison for the services we deliver and all other Workplace Services
- Keep up to date and trained in all concierge reception processes
- Ensure accuracy when recording any data or financial information whether electronically or by hard copy
- Take switchboard and FM helpdesk calls
- Occasional event support
- Demonstrate a high level of customer service in all dealings with clients
- Be flexible to work in any service area as required, rota and on an ad-hoc basis
- Support colleagues and work as a team to achieve the best results for clients
- Track own activity and report on daily activity
- Wear the Concierge reception uniform provided along with any PPE required
- Comply with health and safety and site operational procedures
- Perform ad-hoc Concierge reception tasks as requested by the Leadership and Management team
- Occasional travel (monthly / ad-hoc) to Schroders Horsham site to cover concierge as required
- Previous experience in concierge/ reception/ front of house/ hospitality roles is desired
- Ability to always maintain a positive attitude and professional tone
- True desire to satisfy the needs of others in a fast-paced environment
- Ability to interact with employees and visitors effectively with tact and diplomacy
- Decision-making skills and ability to use own initiative to answer questions
- Ability to maintain confidentiality and handle situations with sensitivity
- Excellent customer service and verbal and written communication skills
- Proactive approach to work with an eye for detail
- Problem-solving and critical thinking skills
- Organisational skills and a methodical approach to dealing with the varied needs of the employees
- Strong IT skills, competent in Microsoft Office 365 applications to intermediate level
- Flexible to change shifts at short notice
- Ability to learn quickly and follow core processes
Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Concierge Receptionist in Barbican employer: Devonshire Appointments
Contact Detail:
Devonshire Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Receptionist in Barbican
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Concierge Receptionist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you can create a fantastic experience for employees and visitors alike.
✨Tip Number 3
Dress to impress! As a Concierge Receptionist, first impressions matter. Make sure you’re looking sharp and professional when you go for interviews. It shows you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Concierge Receptionist in Barbican
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in concierge, reception, or hospitality that showcase your customer service skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Concierge Receptionist role. Share specific examples of how you've provided outstanding service in the past and how you can contribute to creating a fantastic employee experience.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application is clear and professional. Pay attention to grammar and spelling, as these details matter when you're aiming to impress!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Devonshire Appointments
✨Know the Company Inside Out
Before your interview, take some time to research the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Concierge Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client or resolved a challenging situation. This will demonstrate your ability to handle the fast-paced environment they'll expect you to thrive in.
✨Practice Your Communication Skills
Since you'll be interacting with various employees and visitors, practice clear and professional communication. Consider doing mock interviews with a friend or family member to refine your verbal and non-verbal communication skills, ensuring you come across as approachable and confident.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to use your initiative or handle sensitive information. Being prepared with these examples will help you shine during the interview.
