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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing their needs and projects from start to finish.
- Company: Join Paragon, a dynamic company focused on delivering exceptional client services.
- Benefits: Enjoy perks like a wellness program, financial health checks, and an electric vehicle scheme.
- Why this job: This role offers a chance to build relationships and make a real impact in customer satisfaction.
- Qualifications: Looking for someone with great communication skills and experience in customer-focused roles.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
An exciting opportunity has become available to join our high performing Client Services team as an Account Manager, being the primary point of contact for our new and existing customers here at Paragon.
Reporting into the Senior Account Manager, the purpose of this role will be to provide excellent customer service, account development, project management, communication and coordination. Managing customer enquiries and projects from initial request through to completion and ensuring expectations are met and exceeded.
Key Responsibilities
* Supporting the sales team, grow and develop clients and assisting in scheduled account reviews
* Ensure excellent customer service is delivered at all times and own the day to day customer relationship
* Be the primary point of contact for the customer and work alongside the Account Director and other key stakeholders where required
* Contribute to and attend customer review meetings
* Lead and/or assist customer projects working with all relevant internal and external teams
* Have an understanding of the wider group offering to identify opportunities to cross sell new services and products
* Work to your own initiative, applying your knowledge and understanding of the customers ways of working
* Prioritise workload ensuring all requests are dealt with and completed on time whilst monitoring ongoing projects
* Understand and manage customer enquiries for online ordering platforms
* Attend face to face meetings as and when required
* Record, investigate and resolve complaints independently whilst knowing when escalation to management is required
Skills and Attributes we are looking for
* Commercially aware individual with the ability to create and sustain valuable relationships
* Someone who is able to work independently and as part of a team, ensuring individual and team objectives and targets are achieved
* Excellent customer service and communication skills
* Proactive and organised with a keen eye for detail
* Proven experience within a Customer focused or Client facing environment
* Can work across multiple IT systems and programmes simultaneously
* Can work under pressure without dropping service levels
* Maintain high levels of professionalism at all times
* Contribute to ideas for improvement and be accepting of change
Benefits include
* Employee Benefits Platform
* Reimbursements
* Bupa Cash Plan
* Electric Vehicle Scheme
* Cycle to work Scheme
* Financial Health Check
* Wellbeing, Legal, Personal finance support
* Employee Assistance Programme
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status
Account Manager employer: Devonshire Appointments
Contact Detail:
Devonshire Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with our company culture and values. Understanding what makes us tick at StudySmarter will help you align your approach during interviews and show that you're a great fit for our team.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to manage projects. Highlighting these will showcase your capability to handle the responsibilities of an Account Manager effectively.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can be invaluable during your interview process.
✨Tip Number 4
Stay updated on industry trends and challenges. Being knowledgeable about the market will not only impress us but also help you identify opportunities for cross-selling services during discussions.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Manager position. Make sure you understand the key responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or client-facing roles. Provide specific examples of how you've successfully managed customer relationships and projects.
Showcase Communication Skills: Since excellent communication is a key requirement, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Paragon. Mention any relevant skills or experiences that align with their focus on customer service and account management.
How to prepare for a job interview at Devonshire Appointments
✨Showcase Your Customer Service Skills
As an Account Manager, excellent customer service is key. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Demonstrate Proactivity and Organization
Highlight your ability to work independently and manage multiple projects simultaneously. Discuss how you prioritize tasks and ensure deadlines are met without compromising service quality.
✨Understand the Company’s Offerings
Familiarize yourself with Paragon's services and products. Be ready to discuss how you can identify opportunities for cross-selling and enhancing client relationships based on your understanding of their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare to discuss how you would approach various customer scenarios, demonstrating your critical thinking and communication skills.
