At a Glance
- Tasks: Be the tech guru ensuring our systems are secure and reliable while driving innovation.
- Company: Join Devon and Somerset Fire and Rescue Service, making a real difference in people's lives.
- Benefits: Enjoy flexible working, great pension, annual leave, gym access, and wellness support.
- Other info: Collaborative environment with excellent learning and development opportunities.
- Why this job: Work with cutting-edge tech and contribute to impactful projects in a supportive team.
- Qualifications: Experience in patch management, cyber security, and cloud technologies is essential.
The predicted salary is between 33075 - 40425 £ per year.
As an ICT Infrastructure Engineer, you will be a technical expert for core infrastructure services, helping to ensure our systems remain secure, reliable and fit for the future.
You'll work across a diverse technology estate, supporting on-premises and cloud-based services, managing infrastructure, automating processes, resolving complex technical issues and driving continuous improvement.
Working as part of a wider technical team, you'll also provide expert support to colleagues, create and maintain technical documentation, help shape best practice and contribute to projects that enhance service delivery.,
- Monitoring systems (Solar Winds, etc), alerts, patching and vulnerabilities and providing proactive maintenance to ensure security and performance.
- Using patch management and automation tools such as Intune, SCCM, Nessus, Dell Secure Connect Gateway and scripts to manage and improve services.
- Managing, maintain and enhancing ICT infrastructure across the Service.
- Supporting and managing endpoint devices, including MDM and MAM policies.
- Working with Microsoft Azure, Hyper‑V and VMware
- Supporting cyber security initiatives, vulnerability management and remediation activities, including creating and maintaining a vulnerability management process
- Troubleshooting advanced technical issues across Microsoft 365, Azure, Active Directory, Windows Services and networking technologies, acting as an escalation point for the First Line Service Desk team when required
- Producing and maintaining technical documentation, diagrams, procedures and knowledge articles.
- Collaborating with internal teams, suppliers and partner organisations to deliver effective ICT services.
- Acting as a technical subject matter expert and promoting best practice across DDa T.
- Supporting service management activities in line with ITIL principles and continuous improvement.
We're seeking someone with strong patching and infrastructure engineering experience and a passion for delivering high‑quality technology services.
You’ll have experience in
- Patch management and automation tools
- Cyber security and vulnerability management
- Microsoft 365 and Azure technologies
- Windows Server and Active Directory administration, including identity and access control
- Endpoint management and device configuration
- Virtualisation technologies such as VMWare and Hyper‑V
- Network infrastructure and remote access solutions.
- Technical troubleshooting and problem solving.
Most importantly, you’ll be a collaborative team player with excellent communication skills and a commitment to delivering resilient, secure and efficient services.
- Demonstrable knowledge and experience of Microsoft enterprise administration, including on‑premises and cloud technologies such as AD DS, Entra ID, Microsoft 365, Intune, SCCM, Azure, Windows 11.
- Demonstrable knowledge and experience of infrastructure monitoring and vulnerability management platforms such as Solar Winds, Nessus and/or RMM tools, including managing nodes, patching vulnerabilities, configuring alerts to proactively resolve infrastructure issues.
- Demonstrable knowledge and experience of network administration (LAN, WAN, WLAN, VPNs)
- Demonstrable experience of working effectively within an ICT Service Delivery function, across a range of technical areas.
- Experience of implementing ICT security standards and Best Practice, both at an architectural and operational level.
- Ability to work to, and deliver to deadlines, managing conflicting priorities.
At Devon and Somerset Fire and Rescue Service, you'll be part of an organisation that makes a real difference to people's lives.
In return, we offer an excellent range of benefits including
- Flexible working arrangements
- Local Government Pension Scheme
- Excellent annual leave entitlement
- Family Friendly policies
- Learning and development opportunities
- Free gym access and access to fitness advisors
- Physiotherapy and eye care support
- Blue Light Card Membership & associated discounts
- Benenden Health Care options
- Access to the Firefighters Charity
- Employee wellbeing support and counselling
- Cycle to work scheme
- Active sports and social groups
- #J-18808-Ljbffr
ICT Infrastructure Engineer in Exeter employer: Devon & Somerset Fire & Rescue Service
Joining Devon and Somerset Fire and Rescue Service as a Health and Safety Advisor means becoming part of a dedicated team committed to community safety and well-being. With a strong focus on employee development, you will have access to ongoing training and support, fostering a culture of continuous improvement and safety excellence. Located in the picturesque regions of Devon and Somerset, this role offers not only a competitive salary but also the unique opportunity to make a meaningful impact in your community while enjoying a supportive and collaborative work environment.
Contact Details:
Devon & Somerset Fire & Rescue Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Infrastructure Engineer in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Devon & Somerset Fire & Rescue Service values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Devon & Somerset Fire & Rescue Service might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Devon & Somerset Fire & Rescue Service!
✨Direct Apply to Devon & Somerset Fire & Rescue Service
Let's not forget to apply directly through the Devon & Somerset Fire & Rescue Service website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Infrastructure Engineer in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Devon & Somerset Fire & Rescue Service.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Devon & Somerset Fire & Rescue Service. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Devon & Somerset Fire & Rescue Service
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
