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- Tasks: Install and support ICT systems that keep our communities safe.
- Company: Join the largest non-metropolitan Fire and Rescue Service in England.
- Benefits: Flexible hours, generous leave, gym access, and a great pension scheme.
- Why this job: Make a real difference while developing your tech skills in a supportive team.
- Qualifications: Experience with ICT hardware, Microsoft software, and network architecture required.
- Other info: Enjoy career progression opportunities and a vibrant community culture.
The predicted salary is between 33699 - 36363 £ per year.
Devon and Somerset Fire and Rescue Service are looking for an ICT Field Engineer to join our skilled and supportive Digital, Data and Technology (DDaT) team. You will be responsible for installing, maintaining and supporting ICT hardware and systems across the Service. This is a hands-on, varied role where your work directly supports emergency response and community safety.
Responsibilities
- Install, maintain and support ICT equipment across multiple sites.
- Support critical systems, including mobilising and station equipment.
- Configure and maintain hardware and software.
- Work with suppliers to ensure service levels are met.
- Maintain accurate records and documentation.
- Provide excellent customer support to colleagues across the Service.
- Assist with system administration and service desk support when required.
- Contribute to out-of-hours support.
- Support continuous improvement and share best practice.
Qualifications & Skills
- Demonstrable ICT Hardware support knowledge and experience.
- Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas.
- Demonstrable knowledge and experience of Microsoft O/S software and Active Directory.
- Demonstrable knowledge and experience of network architecture, both Data and Communications.
- Valid driving licence; ability and willingness to travel to sites within Devon and Somerset, and nationally.
- Exposure to the ongoing delivery of both Data and Communications networks and associated devices.
As the largest non-metropolitan Fire and Rescue Service in England, we serve the communities of Devon and Somerset - working to prevent emergencies and keep people safe. Our DDaT team plays a vital role in supporting frontline operations and improving outcomes for the public. This is a development role, starting at Grade 5 (£33,699 - £36,363) with progression to Grade 6 (£38,220 - £40,777). This role is available on a permanent full-time basis, working 37 hours per week. Joining Devon and Somerset Fire and Rescue Service comes with a fulfilling career, where you make a tangible difference every day.
Benefits
- Flexible working arrangements to promote work-life balance.
- A generous pension scheme for your future.
- Ample annual leave to recharge and refresh.
- Family leave policies that support your loved ones.
- Access to physiotherapy services for your wellbeing.
- Opportunities for professional development and progression.
- Free gym access and personalised fitness coaching.
- Support for eye care and wellness programs.
- Blue Light Membership discounts.
- Affordable healthcare options through Benenden Health.
- Engaging sports and social groups for community building.
- Confidential counselling services and mental health support.
- Access to the Firefighters Charity for additional support.
- A cycle to work scheme to promote healthy commuting.
ICT Field Engineer in Exeter employer: Devon & Somerset Fire & Rescue Service
Contact Detail:
Devon & Somerset Fire & Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at Devon and Somerset Fire and Rescue Service on LinkedIn. Ask them about their experiences and any tips they might have for landing the ICT Field Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with ICT hardware, Microsoft O/S software, and network architecture. We want to see your passion and expertise shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've tackled challenges creatively or improved processes. This is your chance to demonstrate how you can contribute to continuous improvement in the DDaT team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace ICT Field Engineer in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Field Engineer role. Highlight your experience with ICT hardware and systems, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting emergency response and community safety. Share specific examples of how you've contributed to similar projects in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your original thinking and creativity. We want to see how you tackle challenges and come up with innovative solutions, especially in a hands-on role like this one.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits package there.
How to prepare for a job interview at Devon & Somerset Fire & Rescue Service
✨Know Your Tech Inside Out
Make sure you brush up on your ICT hardware and software knowledge, especially Microsoft O/S and Active Directory. Be ready to discuss your hands-on experience with installing and maintaining systems, as well as any creative solutions you've implemented in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous jobs. Think about times when you had to be resourceful or innovative, especially in high-pressure situations. This will demonstrate your ability to support critical systems effectively.
✨Understand the Role's Impact
Familiarise yourself with how the ICT Field Engineer role supports emergency response and community safety. Be ready to explain why this matters to you and how you can contribute to the mission of Devon and Somerset Fire and Rescue Service.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.