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- Tasks: Provide tele-coaching and support for individuals in mental health crises.
- Company: Join Devon Partnership NHS Trust, a leading provider of mental health services.
- Benefits: Enjoy flexible working hours and the chance to make a real difference.
- Why this job: Be part of an innovative team that empowers people and promotes mental wellbeing.
- Qualifications: Ideal for psychology graduates or those with mental health experience.
- Other info: Applications from all backgrounds are encouraged, especially those with lived experience.
Bank Tele-coach Psychological Practitioner
Location: Exeter, EX2 5AF
Salary: £19.33
Date posted: 24th July 2025
Closing date: 10th August 2025
We are seeking to recruit a number of enthusiastic and motivated individuals to join our mental health First Response Service bank, an exciting newly commissioned service based in Exeter. The team promotes a dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The First Response Service triages mental health crisis calls and referrals, providing tele-coaching psychologically informed interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.
Devon Partnership NHS Trust is growing as we establish ourselves as one of the leading providers of mental health services in the country.
Working as part of Devon Partnership NHS Trust, you will make a difference to peoples lives from the moment you start.
Main duties of the job
This is an ideal post for anyone who has experience and knowledge of working within mental health. Psychology or health related graduates are welcome to apply. Tele-coach Practitioners complete clinical risk and mental state assessments by telephone, providing short-term psychological interventions for people presenting in mental health crisis in view of sign posting them onto the most appropriate service to meet their care needs. This is undertaken with direct supervision from senior clinical practitioners.
Working via telephone, Tele-coach Practitioners are experts in emotional validation, de-escalating crises and coaching people regarding distress tolerance techniques, promoting emotional regulation interventions. Using a range of psychologically informed interventions, Tele-coach Practitioners empower people using the service and their carers / families to manage crises more safely and effectively. Successful candidates will work a variety of shift patterns providing 24/7 support to the service.
We are looking for recovery focussed and confident individuals with excellent communication skills. The role includes the tele triage of crisis calls or referrals to the Trust, coupled with managing requests for clinical information. The role further consists of providing advice, guidance, support and signposting. You will at all times be supported and supervised by a senior clinical mental health lead
About us
We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people\’s recovery.
Our values
We not only recruit employees based on their qualifications & experience – we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.
Job responsibilities
Please refer to the fullJob Description and Person specification attached to this advert which willprovide further information on this role.
Job Purpose
The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via the telephone, often working with a high level of distress.For people experiencing a mental health crisis, Tele-coaches will provide;Complex mental state assessmentsComplex clinical risk assessmentsComplex clinical formulationsA range of recovery focused interventionsValidation and de-escalation of crisisDistress tolerance and emotional regulation coaching techniquesEmpowerment of persons in crisis, carers and families as a means of managing situations effectively
Person Specification
Qualifications
- Evidence of working with people who have suffered with a Mental Health problem (Children and Young People, Adults or Older People)
- Evidence of ability to study successfully at graduate level or equivalent experience
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy, other health related subject or equivalent experience
- Ability to complete Trust Mandatory Courses
Skills
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
- Able to demonstrate commitment to high quality care and service provision
- Able to prioritise work to reflect changing needs
- Ability to manage own time
- Ability to work flexibly
- Able to participate and present information in a group setting
- Have an awareness and ability to maintain personal boundaries
- Research awareness
- Supervising learners and other staff
Knowledge
- Evidenced based interventions relevant to the clinical service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical courses/training
Experience
- Application of evidenced based interventions relevant to the clinical service
- Evidence of working with people of any age who have experienced a mental health problem
- Experience of working in a Multi-Disciplinary environment
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Bank Tele-coach Psychological Practitioner employer: Devon Partnership Nhs Trust
Contact Detail:
Devon Partnership Nhs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Tele-coach Psychological Practitioner
✨Tip Number 1
Familiarise yourself with the principles of tele-coaching and psychological interventions. Understanding how to effectively communicate and provide support over the phone is crucial for this role, so consider researching best practices in remote mental health support.
✨Tip Number 2
Network with professionals in the mental health field, especially those who have experience in crisis intervention or tele-coaching. Engaging with others can provide insights into the role and may even lead to valuable referrals or recommendations.
✨Tip Number 3
Prepare for potential interview scenarios by practising your responses to common questions related to mental health crises. Think about how you would handle specific situations and articulate your thought process clearly.
✨Tip Number 4
Showcase your commitment to the values of the Devon Partnership NHS Trust during any interactions. Highlighting your dedication to quality care, compassion, and respect will resonate well with the hiring team.
We think you need these skills to ace Bank Tele-coach Psychological Practitioner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Bank Tele-coach Psychological Practitioner position. Familiarise yourself with the job description and person specification to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in mental health settings, particularly in crisis intervention or tele-coaching. Use specific examples to demonstrate your skills in emotional validation, de-escalation, and psychological interventions.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your ability to engage effectively with individuals in distress. Provide examples of how you've successfully communicated in challenging situations.
Align with Company Values: Devon Partnership NHS Trust values commitment to quality care and compassion. In your application, express how your personal values align with theirs, and provide examples of how you've demonstrated these qualities in your previous roles.
How to prepare for a job interview at Devon Partnership Nhs Trust
✨Show Your Passion for Mental Health
Make sure to express your enthusiasm for mental health and the impact it has on people's lives. Share any personal experiences or motivations that led you to pursue a career in this field, as it will resonate with the interviewers.
✨Demonstrate Your Communication Skills
Since the role involves working over the phone, it's crucial to showcase your excellent communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've effectively communicated with individuals in distress in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle crisis situations. Think of examples from your previous experience where you successfully de-escalated a crisis or provided support to someone in need, and be ready to discuss your thought process.
✨Familiarise Yourself with Relevant Legislation
Brush up on key legislation such as the Mental Health Act and the Mental Capacity Act. Being knowledgeable about these laws will demonstrate your commitment to providing safe and effective care, which is essential for the role.