At a Glance
- Tasks: Help patients access vital healthcare transport and provide alternative travel options.
- Company: Join a supportive team at Devon County Council's Patient Transport Advice Service.
- Benefits: Enjoy flexible working, generous leave, and employee wellbeing support.
- Other info: Agile working with opportunities for professional development and team collaboration.
- Why this job: Make a real difference in people's lives by helping them access healthcare services.
- Qualifications: Strong communication skills and experience in busy environments required.
The predicted salary is between 31500 - 38500 £ per year.
Location: County Hall, Exeter
Are you a motivated and customer-focused individual with a positive, can-do attitude? Would you like to join a friendly, supportive team that helps people access vital healthcare services across Devon and beyond? We are looking for a Transport Coordination Officer to join the Patient Transport Advice Service (PTAS) at Devon County Council. PTAS works in partnership with NHS Devon and Devon Partnership NHS Trust to ensure eligible patients can access appropriate and safe transport to attend healthcare appointments.
About the Role
As a Transport Coordination Officer, you will play a key role in assessing eligibility for NHS-funded non-emergency patient transport. You will speak daily with patients, carers, healthcare professionals and Devon County Council colleagues to gather information and determine the most appropriate transport arrangements. Where patients are not eligible for NHS-funded transport, you will provide advice and information on alternative travel options, helping individuals make their own travel plans. This is a varied role that extends beyond transport assessments and bookings. You will also contribute to meetings, support reporting activities, and undertake visits to healthcare sites across Devon.
Why Join PTAS?
Working within the Patient Transport Advice Service you will provide support to some of the most vulnerable members of our communities. Every day, you will help people overcome barriers to accessing healthcare, ensuring they can attend appointments safely. As part of a dedicated team, you will have the opportunity to develop specialist knowledge, and work collaboratively with colleagues across Devon County Council, NHS Devon and healthcare providers. No two days are the same!
About You
- You will need to have experience working in a busy environment, managing competing priorities and adapting to frequently changing demands.
- You will need to be organised, resilient and able to work accurately under pressure, supporting colleagues to achieve the needs of the service.
- Excellent communication and customer service skills.
- A professional and confident telephone manner.
- Strong organisational skills and the ability to prioritise workloads effectively.
- Excellent IT skills, including experience of Microsoft Teams, Outlook, Excel and SharePoint.
- The ability to assess information, solve problems and make informed decisions.
- Experience of working collaboratively as part of a team to achieve results.
- The ability to adapt and learn to new processes quickly.
You will use a variety of systems, including call management software and specialist transport systems, so being adaptable and able to learn multiple systems is essential. Duties will also include tendering and issuing contracts, processing invoices, resolving queries from patients, providers and healthcare organisations, and supporting wider service development activities.
Working Arrangements
PTAS supports agile working, combining home working with attendance at our office based at County Hall, Exeter, in line with service needs. During your initial training period, you will be required to attend the office daily. Once training is complete, there is an expectation you will attend the office weekly, together with attendance for meetings, training and any other service requirements. Occasional travel to hospital sites across the county will also be required.
In Return, We Offer
- A supportive, friendly and inclusive team environment.
- Agile working arrangements, combining home and office-based working.
- Generous annual leave entitlement, increasing with service.
- Membership of the Local Government Pension Scheme.
- Access to learning opportunities.
- Employee wellbeing support and access to occupational health services.
- A range of staff discounts and employee benefits through Devon County Council.
Interview Date: 17 - 19 August 2026
Transport Co-Ordination Officer employer: Devon County Council
Devon County Council is an excellent employer for those looking to kickstart their teaching career in North Devon. With a strong commitment to employee development, the role of Cover Supervisor offers valuable training opportunities and the chance to make a significant impact on students' lives in a supportive and engaging work culture. Enjoy the benefits of working in a community-focused environment that values education and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Co-Ordination Officer
✨Connect with Local Logistic Groups
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✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Devon County Council. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Transport Co-Ordination Officer
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Devon County Council, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Devon County Council and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Devon County Council. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Devon County Council
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Devon County Council.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Devon County Council.
