Service Support Officer - Early Help

Job details

Job type: Fixed Term until the 31st March 2029

Hours: 37 hours per week (full time)

Number of positions: 1

Job Location: Rushbrook Centre, Station Road, Totnes, TQ9 5HW

Opportunities to work flexibly: Reasonably flexible

We are looking for a well‑organised and self‑motivated person to join the Business Support Team based in our newly developing Family Hubs.

Key skills & qualities

• Previous office/administration experience
• Have a good understanding of Microsoft 365
• Ability to use a laptop
• Positive & enthusiastic attitude towards learning and supporting your colleagues
• Positive and enthusiastic attitude to meet, greet and welcome families and practitioners into the Hub
• Excellent experience of live note taking (typed)
• Processing of sensitive and confidential information
• Excellent attention to detail and able to input/record data accurately
• Good communication skills & the ability to build good working relationships with team members and wider colleagues
• Ability to plan workload for the day and be adaptable when service needs might change
• Ability to think on your feet and work with colleagues to resolve problems
• Remain calm and resilient under pressure
• Ability to work in a pressurised environment
• Excellent organisational skills
• Ability to use initiative
• Able to prioritise your workload
• Flexibility to pick up additional tasks/support colleagues

Key tasks / responsibilities

• Attendance at various meetings, as needed. Some remotely via Microsoft Teams, and some in‑person, to take accurate notes of the meetings
• You will be using a laptop and various internal systems and Microsoft packages to conduct your role
• You will be working in an ‘agile’ way – some home working but mainly Hub‑based work
• Working within a shared mailbox with the rest of your Early Help Business Support colleagues
• Drafting & responding to emails
• Finding and booking venues
• Liaising with Facilities Management and Team Leads for the Family Hubs
• Full administration of finance tasks
• Full administration of various meetings and follow up action
• Uploading/downloading evidence to/from internal systems (especially Right for Children database)
• Supporting other administrative staff with office operations

Benefits

• Good rates of pay (Grade D: £26,824 to £28,598 – these rates do not include any potential pay award for 2026)
• Flexibility with working hours and agile working locations
• Excellent health & wellbeing culture within the organisation
• Cycle to Work Scheme
• Excellent ongoing internal learning, development & training opportunities
• Employee Assistance Programme

Equal opportunities

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon.
• The Council offers flexible working arrangements in terms of when and where people work – hybrid working, part‑time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with data protection regulations.