Civil Parking Enforcement Officer in Newton Abbot

Are you someone who enjoys working outdoors and staying active? Can you make a positive impact in your community? Devon County Council is seeking confident, fair, and approachable individuals to join our team as Civil Parking Enforcement Officers. In this vital frontline role, you’ll help maintain the safe and efficient flow of traffic, support access for all road users—including those with disabilities—and contribute to the sustainability of our local economy. Guided by our core values, you’ll play a key part in ensuring our streets remain safe, accessible, and welcoming for residents, businesses, and visitors alike. If you’re calm under pressure, enjoy working independently, and take pride in delivering excellent public service, we’d love to hear from you.

Desired attributes

• Calm and Level-Headed: Handles potentially confrontational situations with professionalism and composure.
• Community-Focused: Takes pride in contributing to safer, more accessible streets and public spaces.
• Self-Motivated and Independent: Comfortable working alone for long periods while staying productive and focused.
• Fair and Consistent: Applies rules impartially and treats all members of the public with respect.
• Observant and Methodical: Notices details others might miss and follows procedures accurately.
• Physically Active: Enjoys being outdoors and on the move throughout the day.
• Reliable and Punctual: Can be counted on to show up on time and complete duties responsibly.
• Open to Learning: Willing to undergo training and stay up to date with local regulations and technology.
• Diplomatic and Tactful: Able to de-escalate tension and explain enforcement decisions clearly and respectfully.
• Ethical and Trustworthy: Maintains high standards of integrity and confidentiality in all aspects of the role.
• Has a full UK Driving License and the ability to drive manual and automatic vehicles, both electric and petrol powered.

What you bring

• Excellent Communication Skills: Able to interact professionally and calmly with members of the public, even in challenging situations.
• Strong Customer Service Ethic: Approaches the role with fairness, empathy, and a helpful attitude.
• Attention to Detail: Accurately observes and records information, ensuring enforcement is carried out correctly and lawfully.
• Resilience and Composure: Maintains professionalism under pressure and handles confrontation with confidence and tact.
• Good Physical Fitness: Capable of patrolling on foot for extended periods in all weather conditions.
• Team Player: Works effectively with colleagues and other departments to support wider service goals.
• Basic IT Competency: Comfortable using handheld devices, body-worn cameras, and inputting data accurately.
• Knowledge of Parking Regulations (or willingness to learn): Understands or is keen to learn relevant legislation and local parking policies.
• Integrity and Reliability: Trustworthy, punctual, and committed to upholding the council’s standards and values.
• Problem-Solving Ability: Able to assess situations quickly and make sound decisions within the scope of the role.

What we can offer you

• Enhanced rates of pay for evenings, weekends and bank holidays.
• 26 days annual leave, plus Bank Holidays, rising incrementally to 31 days after 5 years’ service.
• Membership of the generous Local Government Pension Scheme (LGPS).
• Access to the Vivup Employee Benefits platform– discounts, wellbeing support, additional annual leave purchase, Cycle to Work Scheme, and more.
• A supportive and flexible working environment.
• Sick pay and other occupational benefits.
• Inclusive working options–part-time roles available.

Contact

For an informal discussion please contact Emma McCord emma.mccord@devon.gov.uk or Ben Ambridge ben.ambridge@devon.gov.uk.

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants

If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Diversity and Inclusion

DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.

Happy to Talk Flexible Working: The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Occupational Group: Highways, Transport & Traffic