Network Operations Control Centre Team Leader And Abnormal Loads Officer

INTERNAL ONLY (Devon County Council Employees Only)

Fixed Base – Great Moor House, Exeter

Do you thrive in a fast-paced, high-pressure environment?

Devon County Council is looking for a Team Leader and Abnormal Loads Officer to join our Network Operations Control Centre. This is an exciting opportunity to play a key part in a team that keeps Devon moving 24/7.

What will I be doing?

• Supervising and developing a team of Watchkeepers and casual staff, ensuring excellent service delivery around the clock – including managing the staff roster.
• Coordinating responses to highway incidents, emergencies, severe weather events and network disruptions.
• Managing the day-to-day operation of a busy CCTV control centre and ensuring compliance with relevant codes of practice.
• Overseeing the Authority's Abnormal Loads process, protecting critical infrastructure and ensuring haulier’s compliance.
• Championing the use of Intelligent Transport Systems (ITS), CCTV, weather monitoring and traffic management technology.
• Developing procedures, maintaining high-quality records and driving continuous improvement across the service.
• Acting as deputy to the NOCC Manager during incidents and emergency situations.
• Working closely with emergency services, contractors, partner agencies and media organisations.
• Manage and develop the NOCC social media channels ‘DevonAlert’.

Who are we looking for?

• Strong leadership and people management skills.
• Experience of working in a control room, operations, highways, transport, emergency response or similar environment.
• Excellent decision-making skills and the ability to remain calm under pressure.
• A passion for customer service, operational excellence and continuous improvement.
• Strong communication and stakeholder management skills.
• Flexibility to provide out-of-hours support when required.

Where is the role based?
This role is based within the Control Centre at Great Moor House, with the occasional need to travel to partner bases for emergency exercises or training purposes

Who will I be working with?

You will be part of a direct team of 9, comprising 7 Watchkeepers (including 1 BSIP Watchkeeper) and the NOCC Manager, with an additional 15 temp bank Watchkeepers on an adhoc basis. Day to day you will deal with a wide range of officers from teams across the council, county councillors, contractors, partner organisations and members of the public.

Interested?

If you are looking for a varied and rewarding role where no day is the same, we would be pleased to hear from you. If you have any questions about the role, please contact Jen Murphy

Interviews will be held in August 2026.

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click Apply Now to see the Job Description.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our .
• The Council offers flexible working arrangements in terms of when and where people work — hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the .

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Network Operations Control Centre Team Leader and Abnormal Loads Officer • Devon, UK