At a Glance
- Tasks: Be the first point of contact for families and support social workers with vital information.
- Company: Join a supportive team at Devon County Council, dedicated to making a difference.
- Benefits: Enjoy generous leave, flexible working, and discounts at over 900 retailers.
- Other info: Embrace diversity and inclusivity in a role that values your contributions.
- Why this job: Make a real impact in children's lives while developing your skills in a rewarding environment.
- Qualifications: GCSEs in English and Maths, plus strong communication and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
We currently have one full-time, 12-month secondment vacancy for a Referral Coordinator based in our Children's Front Door Service in Exeter.
Responsibilities
- Act as first point of contact for the Front Door; filter and prioritise incoming enquiries and accurately enter details into the database for the attention of a Social Worker.
- Promote DCC Customer Service Standards by responding positively and professionally to telephone calls from members of the public requesting information and guidance from Children’s Social Care.
- Provide high support during times of high challenge and maintain accurate records.
- Use IT systems to keep records up to date.
Qualifications
- GCSE pass in English and Maths (or equivalent).
- Previous administration experience, preferably working within social care.
- Excellent interpersonal, communication and IT skills; ability to engage with children, young people and families from differing abilities and language.
- Positive, professional attitude and approach to work.
- DBS disclosure required.
Benefits
- Generous annual leave.
- Free onsite parking.
- Flexible working opportunities, including hybrid, part-time, condensed hours and working from home where possible.
- Employee Assistance and a variety of employee well‑being services.
- Local Government Pension Scheme membership.
- Discounts at over 900 national & local high‑street retailers through the benefits platform.
- Cycle to work scheme and Electric Vehicle salary sacrifice scheme.
- Equality & Diversity
DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe.
We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon.
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Referral Coordinator - Childrens Front Door Service (MASH) in Exeter employer: Devon County Council
Devon County Council is an excellent employer for those looking to kickstart their teaching career in North Devon. With a strong commitment to employee development, the role of Cover Supervisor offers valuable training opportunities and the chance to make a significant impact on students' lives in a supportive and engaging work culture. Enjoy the benefits of working in a community-focused environment that values education and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Referral Coordinator - Childrens Front Door Service (MASH) in Exeter
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Devon County Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Devon County Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Devon County Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Devon County Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Referral Coordinator - Childrens Front Door Service (MASH) in Exeter
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Devon County Council:Before hitting send, make sure to tailor your application specifically to Devon County Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Devon County Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
