Income & Assessment Senior Officer in Exeter

Are you ready to play a pivotal role in transforming how Devon County Council manages, prevents, and resolves Adult Social Care debt?

We areseekinga positive, drivenanddynamic Income & Assessment Senior Officer to support and strengthenthe Client Financial Services Team.

This is an exciting opportunity to make a real impact, improving outcomes for vulnerable adults, supporting colleagues, and helping to secure financial sustainability for the Council.

About the Role

Client Financial Services provides the charging assessment and billing service for adults accessing social care across Devon County Council.

Generating over £80million annually through financial assessments, income collection and debt management, the service is essential to supporting Adult Social Care and the wider Finance & Public Value Directorate.

Asa Senior Income & Assessment Officer, you will

• Linemanage, support and guide a group of staffsupporting effective first point of contact for our service.
• Monitor staff performance against targets andassistwhere necessary in the production of monthly statistics and performance information.
• Undertakesupervision and appraisal of team members, to include all aspects of performance management, Principles & Behaviours, trainingand development.
• Maintain an awareness of financial regulations, codes of practice and other regulatory requirements or guidance.
• Ensure the application of consistent systems, process and procedures across teams and team members
• Be responsible forworkload planning for the team and team members, in accordance withtargetsestablishedby the Income & Assessment Manager.
• To deputise for the Deputy Income & Assessment Manager as and when necessary.

About You

We are looking for someone who

• Has strong interpersonal skills with the ability to motivate and support teams during service change and improvement
• Has experience working in a targetdrivenfinancial environment
• Possesses excellent communication skills, including confidence using Microsoft Teams and phone-based communication
• Brings strong attention to detail, numeracyand literacy, with a proactive, customerfocused-mindset
• Can work independently while contributing to a supportive and collaborative team culture

You will be motivated by improving processes, solvingproblemsand making a meaningful difference for clients.

• What You’ll Support
• Overseeingfirst line of contact to the servicedelivered through a team of staff, delivering help and advice to individuals receiving adult social care services and their representatives.
• Monitoring ofkey administrative activities which help to ensure the prompt andaccuratebilling and collectionof social care charges.
• Overseeing financial assessment and benefit entitlement activity andmonitorthat all relevant tasks are carried out within strict deadlines to include regular reviews.
• Resolvingfinancial assessment and benefit entitlement cases which require high degree ofexpertiseand autonomy.
• Overseeingbanking activity (including direct debits) and monitoringthat all relevant tasks are carried out within strict deadlines.
• Resolvingincome collection / debt management cases which require high degree ofexpertiseand autonomy
• Monitoringand escalatingwhereappropriate seriousarrears cases, including cases referred to the County Solicitors office.

What We Offer

• 26 days annual leave , including extra statutory days and a technology day
• Flexible hours and hybrid working options
• A friendly, inclusiveand supportive working environment with clear opportunities for professional development
• Access to a generous defined benefit pension scheme
• Commitment to equality, diversityand inclusion across the Council
• Additional Information
• Interviews will be conducted remotely via Microsoft Teams(Interview Date: w/c 31st August 2026)
• UK Right to Work isrequired; visa sponsorship is not available for this post
• Simon Fletcheror Judy Warwick on 01392 383000
• Early Closure of Recruitment Process Clause

Devon County Council reserves the right to close this recruitment process early if a high volume of suitably qualified applications is received.

We therefore encourage applicants tosubmittheir application as early as possible to avoid disappointment.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe.

We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon.

More information can be found on our Equality and Diversity webpages.

• Happy to Talk Flexible Working -The Council offers flexible working arrangements in terms of when and where people work e. g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and protecting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• #J-18808-Ljbffr