Highway Services Coordinator in Exeter

Fixed Term Position for 12 months. Location - Exeter or Barnstaple.

The Highway Services Coordinator has a key role in supervising the delivery of approximately one or two of the main duties and responsibilities delivered by the Highway Services Team. The Highway Services team provides services in support of Highways, Infrastructure and Waste Management Service. This covers a wide variety of processes:

• Customer management including complaints, social media and live chat
• Internal communications including staff newsletters
• External communications including webpage creation and management
• Licences and applications, including street cafes, vehicle crossings and materials on the highway
• Tree safety management
• Overgrown vegetation
• Utility equipment location requests
• Road closures
• Community self-help schemes including Road and Snow Warden
• Highway insurance claims

The proposed role will also provide coordination and administrative support to a range of workstreams that contribute to the Council's statutory highway responsibilities and wider service objectives. The post holder will be required to develop an understanding of relevant legislation, policies, procedures and service standards in order to effectively support the activities of the Highway Services Team. The specific areas supported by the role may vary over time depending on business need and project priorities.

The role may provide administrative and coordination support to activities associated with highway safety, licensing and permissions, community-led highway initiatives, winter preparedness, stakeholder engagement, service improvement projects and other operational or strategic activities undertaken by the service. The role will also support compliance with corporate policies and procedures including records management, information governance, procurement processes, communications standards and project governance arrangements.

For an informal discussion please contact Steve Pickard at steve.pickard@devon.gov.uk.

How to apply: Please click Apply Now to see the Job Description. Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.

For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council.

Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Personal data we collect from you will be processed in accordance with the Applicant privacy notice. For more information about Working for Devon please visit our Working for Devon page.

We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).