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- Tasks: Deliver outstanding customer service and resolve enquiries with empathy and efficiency.
- Company: Join a friendly team focused on customer satisfaction and continuous improvement.
- Benefits: Enjoy flexible working, generous leave, and discounts at local leisure centres.
- Why this job: Make a real difference by helping customers and contributing to team success.
- Qualifications: GCSEs in English and Maths or equivalent experience; customer service skills are a plus.
- Other info: Hybrid work model with opportunities for career growth and personal development.
The predicted salary is between 12 - 15 £ per hour.
We're looking for two part time Customer Support Centre Advisors who are passionate about delivering outstanding service and resolving customer enquiries at the first point of contact. You will be part of a friendly, multi-disciplined team where customer focus drives our performance and continuous improvement.
Responsibilities
- Providing exceptional front-line customer service across all service areas and access channels.
- Resolving routine enquiries efficiently and empathetically.
- Taking ownership of customer interactions, especially in emotive situations, empowering and influencing customers toward positive outcomes.
- Be confident in handling challenging conversations with professionalism and care.
- Pay close attention to detail and remain calm and composed under pressure, especially in challenging situations.
- Excel in customer service, with clear and accurate communication skills when engaging with colleagues, the public, and partner agencies.
- Enjoy working collaboratively and contributing to team goals and shared success.
Qualifications
- Have GCSEs in English and Maths at Grade C / Grade 4 or above, or equivalent competency gained through work experience and learning.
- Have experience in inbound/outbound contact centre environments or similar customer-facing roles.
- Bring relevant experience or transferable skills, with the ability to learn quickly and adapt to new challenges.
We can offer
- Generous Local Government Pension Scheme.
- Hybrid and flexible working - Part office based, and part home based.
- Free car parking (we also have close access to a mainline train station).
- A refurbished modern low carbon emissions office space.
- Generous annual leave and wellbeing package.
- Heavily discounted membership at Teignbridge District Council Leisure Centres.
- Cycle to Work Scheme.
- Opportunities for career and self-development.
- 24/7 employee discount access and employee assistance support.
Customer Support Centre Advisors employer: Devon County Council
Contact Detail:
Devon County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Centre Advisors
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve resolved issues or handled tough conversations. We want to see that you can keep calm and composed under pressure.
✨Tip Number 3
Be ready to showcase your communication skills! During interviews, be clear and concise. Remember, we’re looking for someone who can engage well with both customers and colleagues.
✨Tip Number 4
Show your passion for helping others! Share stories that highlight your empathy and problem-solving abilities. This will help us see that you’re the right fit for our friendly team.
We think you need these skills to ace Customer Support Centre Advisors
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding service. Share examples of how you've gone above and beyond to help customers in the past. We love hearing about your experiences!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match our job description. We want to know how your background fits with what we're looking for, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Devon County Council
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Support Centre Advisor. Familiarise yourself with the key skills required, like handling challenging conversations and providing exceptional service. This will help you demonstrate your suitability for the role.
✨Showcase Your Empathy
Since the role involves resolving customer enquiries empathetically, think of examples from your past experiences where you've successfully handled difficult situations. Be ready to share how you took ownership of those interactions and influenced positive outcomes.
✨Practice Clear Communication
As communication is crucial in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you convey information and engage in conversation. This will help you feel more confident during the actual interview.
✨Prepare for Teamwork Questions
Since collaboration is key in this position, be prepared to discuss your experience working in teams. Think of specific instances where you contributed to team goals or helped resolve conflicts. This will show that you’re not just a great individual contributor but also a team player.