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For Companies At a Glance
- Tasks: Be the first point of contact for crime reports and public enquiries.
- Company: Join the Devon and Cornwall Police, dedicated to community safety and support.
- Benefits: Enjoy a competitive salary, generous leave, and access to discounts and wellbeing services.
- Why this job: Make a real difference in your community while developing valuable skills and gaining experience.
- Qualifications: Strong communication skills and a customer-focused approach are essential; IT knowledge is a plus.
- Other info: Initial training requires travel to Exeter; flexibility in hours may be needed.
The predicted salary is between 26106 - 28653 £ per year.
Location: Barnstaple
Salary: Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum
Hours: Full Time, 37 hours per week
The Role
Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
- Being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means.
- Providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, signposting to partner agencies.
- Receiving and recording information appropriately and accurately.
- Dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
Skills and Qualifications
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
Benefits
- A competitive salary with yearly increments. Plus Weekend Working Allowance.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Local government pension scheme.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
Making a difference within your community.
Initial training
There will be the requirement for successful candidates to:
- Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
- You will be required to travel to other Stations, regardless of your base station, for further training.
- You will be able to claim overtime for these additional hours for training purposes.
- Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
To Apply
If you feel you are a suitable candidate and would like to work for the Police, please click apply to be redirected to their website to complete your application.
Police Enquiry Officer Front Counter Team in Barnstaple employer: Devon & Cornwall Police
Contact Detail:
Devon & Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer Front Counter Team in Barnstaple
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific issues faced by residents in Barnstaple will help you connect better with the public during your role as a Police Enquiry Officer.
✨Tip Number 2
Brush up on your conflict resolution skills. Since you'll be dealing with various enquiries and potentially challenging situations, having strategies to manage conflict effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former police officers if possible. They can provide valuable insights into the role and the training process, which can help you prepare for the interview and demonstrate your commitment to the position.
✨Tip Number 4
Be ready to discuss your customer service experience in detail. Highlight specific examples where you've successfully assisted others, as this is crucial for a role that involves being the first point of contact for the public.
We think you need these skills to ace Police Enquiry Officer Front Counter Team in Barnstaple
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Police Enquiry Officer. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Skills: Emphasise your customer service experience, communication skills, and ability to handle conflict. Provide specific examples from your past roles that demonstrate these abilities.
Show Commitment to Community: Express your passion for supporting the community and helping victims. Mention any previous volunteer work or community involvement that showcases your dedication to public service.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Devon & Cornwall Police
✨Show Your Community Spirit
Emphasise your passion for supporting the community during the interview. Share any relevant experiences where you've helped others or been involved in community service, as this role is all about being a first point of contact for the public.
✨Demonstrate Conflict Resolution Skills
Prepare examples of how you've effectively handled conflict or difficult situations in the past. The role requires excellent communication skills and the ability to deal with challenging circumstances, so showcasing your experience in this area will be beneficial.
✨Familiarise Yourself with Police Procedures
Research basic police procedures and legislation that may come up during your role. Understanding the context of the job will not only help you answer questions more confidently but also show your genuine interest in the position.
✨Highlight Teamwork Experience
Since effective team working skills are crucial for this role, be ready to discuss your previous experiences working in teams. Share specific examples of how you contributed to team success and how you can bring that collaborative spirit to the Police Enquiry Office.
