Alliance PSD Complaints Handler/Investigator (Investigations)

We are welcoming applications for the role of Alliance PSD Complaints Handler/Investigator (Investigations) with Dorset Police based at the following location(s): Police Headquarters, Exeter.

Salary: Scale E - Starts at £29,109 rising by yearly increments to a maximum of £33,264 per annum. Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part-time basis your salary will be prorated to reflect this. Exceptions to starting salary may apply if you are an existing Devon & Cornwall or Dorset Police Staff employee substantively posted to a role at the same Scale.

Type of employment: Permanent

Type of working arrangement: Hybrid Worker - Hybrid working is a form of flexible working where workers spend some of their time working remotely (usually, but not necessarily, from home) and some in the employer's workspace.

Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

Allowances: This role attracts no allowances.

About the role: The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on the 1st February 2020. This role will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the ‘special requirements’ are not met.

The postholder will be expected to:

• Review and resolve public complaints, by engaging with complainants to identify reasonable and proportionate investigative steps to resolve the complaint.
• Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses. Researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
• Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and conclusions reached and provide accurate relevant information to the complainant, relevant appeal body (IOPC or OPCC) and other interested parties.
• Highlight areas for improvement regarding individual or organisational practices and procedures.

What you get if you join us: If you work for us, you will get access to:

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Job related equipment supplied, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).
• Annual Leave Entitlement: 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time employees).

Additional Information: This role will require the post holder to travel to an alternative location on a regular basis to undertake the role. Journeys to the alternative location will be considered to be commuting journeys and so will need to be undertaken in own time at own expenses.

Political Restrictions: None apply to this role.

Recruitment Process:

• Application Stage: To apply for this role, click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.
• Selection Stage: The selection for this role will consist of Shortlisting, Interview. Applications will be anonymised and then shortlisted by the shortlisting panel. Following the shortlisting you will be notified of the recruitment decision via email along with feedback on your application.

IMPORTANT INFORMATION: The application system only remains active on a single page for a period of 60 minutes. Please ensure you allow time to complete your application fully as part complete pages do not save.