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- Tasks: Provide professional support and customer service to police and the public.
- Company: Join Devon and Cornwall Police, a vital part of community safety.
- Benefits: Enjoy hybrid working, a competitive salary, and excellent government pension.
- Why this job: Make a real impact in law enforcement while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Part-time role with flexible hours, perfect for students or those seeking work-life balance.
The predicted salary is between 26106 - 28653 £ per year.
Salary: £26,106 rising to £28,653 per annum + Excellent Benefits including Government Pension
Location: Hybrid Working/Exeter Police Station
Closing Date: 01/09/2025, Midday
Hours per week: This role is 25.5 hours per week.
About the role:
Starting salary for 25.5 hours per week is £17,991 rising by yearly increments to a maximum of £19,747 per annum. (Full time equivalent is £26,106 to £28,653 per annum).
To provide a professional and confidential support service on behalf of PSD to identified customers including the public, police officers and police staff, the Independent Office Police Conduct (IOPC), OPCC, HM Coroner’s Office.
Post is responsible for providing professional, public facing, customer service by answering telephone calls and dealing with enquiries from external stakeholders including complainants or their agents, IOPC, OPCC, Coroner’s Office etc and internally to Officers, staff and often their senior managers.
Please see job description for further details.
Want to know more about this role?
Please click on the \’Apply\’ button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:
Hiring Line Manager: Fleur Wills – PST Manager
Email Address: fleur.wills@devonandcornwall.pnn.police.uk
PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.
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PSD Caseworker employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSD Caseworker
✨Tip Number 1
Familiarise yourself with the key responsibilities of a PSD Caseworker. Understanding the nuances of customer service in a law enforcement context will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Devon and Cornwall Police. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated excellent communication skills. As a PSD Caseworker, you'll need to handle sensitive situations, so showcasing your experience in this area is crucial.
✨Tip Number 4
Research the Independent Office for Police Conduct (IOPC) and its role. Being knowledgeable about the IOPC will show your commitment to understanding the broader context of the position you're applying for.
We think you need these skills to ace PSD Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the PSD Caseworker position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide professional customer service.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and explain why you are a good fit. Mention specific experiences that relate to the job, such as handling enquiries or working in a public-facing role.
Follow Application Instructions: When applying, make sure to follow all instructions carefully. If asked how you found out about the vacancy, remember to select LinkedIn. Double-check your application for any errors before submitting.
How to prepare for a job interview at Devon and Cornwall Police
✨Understand the Role
Make sure you thoroughly read the job description for the PSD Caseworker role. Familiarise yourself with the responsibilities and expectations, especially regarding customer service and communication with various stakeholders.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to customer service and conflict resolution. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to remain professional under pressure.
✨Showcase Your Communication Skills
As a PSD Caseworker, effective communication is key. During the interview, articulate your thoughts clearly and confidently. Practice active listening and ensure you respond thoughtfully to the interviewer's questions.
✨Research Devon and Cornwall Police
Demonstrating knowledge about the organisation can set you apart. Look into their values, recent news, and community initiatives. This shows your genuine interest in the role and helps you align your answers with their mission.
