Police Enquiry Officer (Part Time) (Front Counter Team)

Starting salary for 15 hours per week is £11,028 rising by yearly increments to a maximum of £12,105 per annum. (Full time equivalent is £27,204 to £29,859 per annum).

Location: Newton Abbot

Type of employment: Permanent/Part Time

Closing Date: 16/03/2026, 12:00

About the role:

Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern. The shift pattern is set and there can be no adjustments to this. No annual leave will be approved due to the essential training required for the role – dates when no leave will be approved to be advised when appointment is confirmed. Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The role includes:

• Being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means.
• Providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies.
• Receiving and recording information appropriately and accurately.
• Dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

The Police Enquiry Office will be open from Monday to Saturday.

What benefits you get if you join us:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
• Sick pay allowance, variable in accordance with length of service.
• Supportive training and mentoring, including with IT and systems.
• Access to the Blue Light Card Scheme for discounts and services.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
• Continuing Professional Development.
• Making a difference within your community.

What we are looking for from applicants:

• Proven customer focus approach.
• Excellent communication skills, including experience of dealing with conflict.
• Ability to work under challenging and difficult circumstances.
• Effective team working skills.
• Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
• Full driving licence, unless prevented by reason of disability.

Initial training:

There will be the requirement for successful candidates to attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required. You will be required to travel to other Stations, regardless of your base station, for further training. You will be able to claim overtime for these additional hours for training purposes.

Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required. This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.

Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: PEOsupervisors@devonandcornwall.pnn.police.uk

Please remember once you have submitted your application form it may be shortlisted before the closing date.

Want to know more about this role? Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile.

For a conversation regarding the role, once you have viewed the full details on our website, please contact:

PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.

What you get if you join us:

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Job related equipment supplied, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).