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- Tasks: Be the first point of contact for reported crimes and provide support to victims.
- Company: Join Devon & Cornwall Police, dedicated to community safety and support.
- Benefits: Enjoy competitive salary, generous leave, and access to discounts and wellbeing services.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Customer-focused with excellent communication skills; IT knowledge is a plus.
- Other info: Initial training requires flexibility and travel to Exeter; overtime available for training.
The predicted salary is between 26106 - 28653 £ per year.
Location: Honiton
Salary: Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum
Hours per week: 20
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The Role Includes
- being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
- providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
- receiving and recording information appropriately and accurately,
- dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
What Benefits You Get If You Join Us
- A completive salary with yearly increments.
- Plus Weekend Working Allowance.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Local government pension scheme.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
- Making a difference within your community.
What We Are Looking For From Applicants
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
Initial training
There Will The Requirement For Successful Candidates To
- Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
- You will be required to travel to other Stations, regardless of your base station, for further training.
- You will be able to claim overtime for these additional hours for training purposes.
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
Important Information
Starting salary for 20 hours per week is £14,111 rising by yearly increments to a maximum of £15,488 per annum. (Full time equivalent is £26,106 to £28,653 per annum).
No annual leave will be approved due to the essential training required for the role – dates when no leave will be approved to be advised when appointment is confirmed.
Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.
To Apply
If you feel you are a suitable candidate and would like to work for Devon & Cornwall Police, please click apply to be redirected to their website to complete your application. #J-18808-Ljbffr
Police Enquiry Officer employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges faced by residents in Honiton will help you demonstrate your commitment to supporting them during the interview process.
✨Tip Number 2
Brush up on your conflict resolution skills. Since you'll be dealing with a variety of enquiries, showcasing your ability to handle difficult situations calmly and effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former Police Enquiry Officers if possible. They can provide valuable insights into the role and the types of scenarios you might encounter, which can help you prepare for any situational questions during the interview.
✨Tip Number 4
Demonstrate your IT proficiency. Since the role requires using multiple bespoke IT systems, being able to discuss your experience with similar systems or your willingness to learn new technologies can make a positive impression.
We think you need these skills to ace Police Enquiry Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Police Enquiry Officer. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, conflict resolution, or community support. Use specific examples to demonstrate your ability to handle challenging situations effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to illustrate your communication skills in your application. Mention any relevant training or experiences that showcase your ability to interact with the public and other agencies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Devon and Cornwall Police
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Police Enquiry Officer. Familiarise yourself with the types of enquiries you will handle and the importance of being the first point of contact for the public.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Think of examples where you've effectively dealt with conflict or provided support to others, as these are crucial in this role.
✨Highlight Customer Focus
Emphasise your customer-focused approach. Be ready to discuss how you have previously supported customers or clients, especially in challenging situations, as this will be key in dealing with victims and witnesses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle difficult circumstances. Practice responding to hypothetical situations related to policing and community support to show your problem-solving skills.