At a Glance
- Tasks: Be the first point of contact for reported crimes and provide support to victims.
- Company: Join Devon & Cornwall Police, dedicated to serving and protecting the community.
- Benefits: Enjoy a competitive salary, generous leave, and access to discounts and wellbeing services.
- Other info: Initial training requires flexibility and travel to Exeter; overtime available for training hours.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Strong customer focus, excellent communication skills, and basic IT knowledge required.
The predicted salary is between 26106 - 28653 £ per year.
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Salary £26,106 rising by yearly increments to a maximum of £28,653 per annum + Excellent Benefits including Government Pension
Location: Newton Abbot
Type of employment: Permanent
Closing Date: 03/10/2025, 12:00
About the role:
Starting salary for 15 hours per week is £10,583 rising by yearly increments to a maximum of £11,616 per annum. (Full time equivalent is £26,106 to £28,653 per annum).
No annual leave will be approved due to the essential training required for the role - dates when no leave will be approved to be advised when appointment is confirmed.
Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
- being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
- providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
- receiving and recording information appropriately and accurately,
- dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
What we are looking for from applicants
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
Initial training
There will the requirement for successful candidates to:
- Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
- You will be required to travel to other Stations, regardless of your base station, for further training.
- You will be able to claim overtime for these additional hours for training purposes.
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.
Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: PEOsupervisors@devonandcornwall.pnn.police.uk
Please remember once you have submitted your application form it may be shortlisted before the closing date.
What benefits you get if you join us
- A completive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
- Making a difference within your community.
Want to know more about this role?
Please click on the \'Apply\' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:
PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.
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Police Enquiry Officer in Newton Abbot employer: Devon and Cornwall Police
Devon & Cornwall Police is an exceptional employer dedicated to supporting the community and fostering a positive work environment for its employees. With competitive salaries, generous leave entitlements, and comprehensive training and development opportunities, staff are empowered to make a meaningful impact while enjoying a supportive culture that prioritises well-being and professional growth. Working in Newton Abbot offers the unique advantage of being part of a vital public service, where every day presents the chance to help others and contribute to community safety.
StudySmarter Expert Advice🤫
We think this is how you could land Police Enquiry Officer in Newton Abbot
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Devon and Cornwall Police, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Devon and Cornwall Police and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Police Enquiry Officer in Newton Abbot
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Devon and Cornwall Police and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Devon and Cornwall Police
✨Get to Know Public Sector Values
Before your interview with Devon and Cornwall Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Devon and Cornwall Police.
