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- Tasks: Be the first point of contact for reported crimes and support your community.
- Company: Join Devon and Cornwall Police, making a real difference in people's lives.
- Benefits: Competitive salary, generous leave, and excellent training opportunities.
- Why this job: Help victims and enable crime reporting while gaining valuable experience.
- Qualifications: Strong communication skills and a customer-focused approach required.
- Other info: Flexible training schedule with supportive mentoring and career development.
The predicted salary is between 26106 - 28653 £ per year.
Salary: £26,106 rising by yearly increments to a maximum of £28,653 per annum+ Excellent Benefits including Government Pension
Location: Tiverton
Type of employment: Permanent
Closing Date: 02/10/2025, 12:00
About the role
Starting salary for 15 hours per week is £10,583 rising by yearly increments to a maximum of £11,616 per annum. (Full time equivalent is £26,106 to £28,563 per annum).
No annual leave will be approved due to the essential training required for the role – dates when no leave will be approved to be advised when appointment is confirmed.
Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
- being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means
- providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies
- receiving and recording information appropriately and accurately
- dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate
The Police Enquiry Office will be open from Monday to Saturday.
What we are looking for from applicants
- Proven customer focus approach
- Excellent communication skills, including experience of dealing with conflict
- Ability to work under challenging and difficult circumstances
- Effective team working skills
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar)
- Full driving licence, unless prevented by reason of disability
Initial training
There will be a requirement for successful candidates to:
- Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required
- You will be required to travel to other Stations, regardless of your base station, for further training
- You will be able to claim overtime for these additional hours for training purposes
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.
Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: crcrecruitment@devonandcornwall.pnn.police.uk
Please remember once you have submitted your application form it may be shortlisted before the closing date.
What you get if you join us:
- A competitive salary with yearly increments
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers
- Sick pay allowance, variable in accordance with length of service
- Supportive training and mentoring, including with IT and systems
- Access to the Blue Light Card Scheme for discounts and services
- Access to Group insurance scheme (via salary sacrifice scheme)
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services
- Continuing Professional Development
- Making a difference within your community
Additional information
Please click on the \’Apply\’ button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:
PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Administrative and Other
Industries
- Law Enforcement
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Police Enquiry Officer employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Police Enquiry Officer. This way, when you get that interview, you can show off your knowledge and passion for supporting the community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public and potentially challenging situations, role-play some scenarios with friends or family. This will help you feel more confident and prepared for any questions they throw your way.
✨Tip Number 3
Network like a pro! Connect with current or former Police Enquiry Officers on LinkedIn. They can provide insider tips and maybe even give you a heads-up about what to expect during the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and making a difference in your community.
We think you need these skills to ace Police Enquiry Officer
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve effectively dealt with the public and handled challenging situations before.
Communicate Clearly: Your written application should reflect your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Tailor Your Application: Take a moment to tailor your application to the role of Police Enquiry Officer. Mention specific experiences that relate to the responsibilities listed in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for the role.
How to prepare for a job interview at Devon and Cornwall Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Police Enquiry Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves dealing with the public and handling sensitive situations, it's crucial to demonstrate your excellent communication skills. Prepare examples from your past experiences where you've effectively communicated, resolved conflicts, or provided support to others. This will highlight your customer-focused approach.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as dealing with upset victims or managing multiple enquiries at once. Practising these scenarios can help you articulate your thought process and decision-making skills clearly.
✨Emphasise Teamwork and Flexibility
The role requires effective teamwork and a degree of flexibility due to training and operational needs. Be prepared to discuss your experience working in teams and how you've adapted to changing circumstances in previous roles. This will show that you're ready to contribute positively to the team environment.