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- Tasks: Be the first point of contact for reported crimes and provide support to victims.
- Company: Join Devon and Cornwall Police, dedicated to serving and protecting the community.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days of leave plus perks.
- Why this job: Make a real difference in your community while gaining valuable experience and training.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
- Other info: Part-time role with training at Police Headquarters in Exeter.
The predicted salary is between 26106 - 28653 £ per year.
Join to apply for the Police Enquiry Officer role at Devon and Cornwall Police
Salary: £26,106 rising by yearly increments to a maximum of £28,653 per annum + Excellent Benefits including Government Pension
Type of employment: Permanent
Closing Date: 16/09/2025, 12:00
About the role
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
- being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means;
- providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, “signposting” to partner agencies;
- receiving and recording information appropriately and accurately;
- dealing supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
Benefits
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
- Sick pay allowance, variable in accordance with length of service.
- Supportive training and mentoring, including with IT and systems.
- Access to the Blue Light Card Scheme for discounts and services.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
- Continuing Professional Development.
- Making a difference within your community.
What we are looking for from applicants
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
- Full driving licence, unless prevented by reason of disability.
Initial training
There will be a requirement for successful candidates to:
- Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
- You will be required to travel to other Stations, regardless of your base station, for further training.
- You will be able to claim overtime for these additional hours for training purposes.
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
Further information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers at: PEOsupervisors@devonandcornwall.pnn.police.uk
Please remember once you have submitted your application form it may be shortlisted before the closing date.
Apply and additional information
Please click on the \’Apply\’ button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact.
PLEASE NOTE: When asked how you found out about this vacancy, please select LinkedIn.
Location: Ilfracombe, England, United Kingdom
Note: This job posting is for illustration purposes and reflects the current role details.
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Police Enquiry Officer employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges faced by residents in Ilfracombe will help you provide better support and advice when you become the first point of contact for reported crimes.
✨Tip Number 2
Brush up on your conflict management skills. Since you'll be dealing with various situations and individuals, being able to handle conflicts calmly and effectively will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office and any bespoke IT systems you might encounter. Being proficient in these tools will not only make your job easier but also demonstrate your readiness to adapt to the role.
✨Tip Number 4
Network with current or former Police Enquiry Officers if possible. They can provide valuable insights into the role and share tips on how to excel during the training and beyond.
We think you need these skills to ace Police Enquiry Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Police Enquiry Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Skills: Emphasise your customer-focused approach, communication skills, and ability to work under pressure. Provide specific examples from your past experiences that demonstrate these skills effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in the role and how you can contribute to the Devon and Cornwall Police. Make sure to address any specific requirements mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Devon and Cornwall Police
✨Showcase Your Communication Skills
As a Police Enquiry Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in challenging situations. Use examples from past experiences where you successfully managed conflict or provided guidance.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Police Enquiry Officer. Highlight your understanding of being the first point of contact for reported crimes and how you would handle various scenarios. This shows your commitment and readiness for the role.
✨Emphasise Teamwork and Flexibility
This role requires effective teamwork and flexibility. Prepare to discuss instances where you worked collaboratively with others and adapted to changing circumstances. This will demonstrate your suitability for the dynamic environment of a police office.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the organisation. Ask about training opportunities, team dynamics, or how success is measured in the role. This not only helps you gather information but also engages the interviewers.
