At a Glance
- Tasks: Handle emergency and non-emergency calls, providing vital support to the community.
- Company: Join the Devon and Cornwall Police, a supportive and community-focused organisation.
- Benefits: Competitive salary, generous leave, gym membership, and a strong pension scheme.
- Other info: Comprehensive training programme with ongoing development opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Must be 18+, emotionally resilient, and able to handle sensitive situations.
The predicted salary is between 29859 - 29859 £ per year.
Salary £27,204 rising to £29,859 per annum + Excellent Benefits including Government Pension
Location: Plymouth, Crownhill, Police Headquarters, Exeter
Closing Date: 17 July 2026, Midday
Hours per week: 37 hours per week.
Training Programme
Training lasts seven weeks at Police Headquarters, Exeter, Monday to Friday. Commitment required before applying. Initial training course runs 9am–4pm for 7 weeks at Police Headquarters, Middlemoor, Exeter. Second phase includes a tutor-led shift pattern and a further two-week course at Exeter Headquarters. No annual leave is granted during the training period.
Responsibilities
- Handle calls professionally with empathy and patience, gathering vital details and asking relevant questions to log information accurately.
- Respond to both emergency and non-emergency calls within Devon and Cornwall.
- Act as the first point of contact for the community, offering help when people need it most.
- Work flexible shifts, including nights, weekends and some bank holidays.
- Adhere to a strict shift pattern that is set and cannot be adjusted.
Qualifications
- Minimum age 18 by the start date.
- Emotionally resilient, capable of handling distressed callers and sensitive information.
Benefits
- Competitive salary with yearly increments.
- 25 days a year leave entitlement (increasing to 30 days after 5 years of continuous employment) plus bank holidays.
- Shift allowance up to 20% of salary and weekend working allowance.
- Heavily subsidised gym membership with access to police site gyms.
- Blue Light Card Scheme for discounts and services.
- Company sick pay, competitive local government pension scheme.
- Job-related equipment as required.
- Free onsite parking at many police sites.
- Group insurance scheme via salary sacrifice.
- Support networks, Employee Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities, with a supportive training plan and regular check-ins.
Contact Officer in Exeter employer: Devon and Cornwall Police
As a Contact Officer at the Police Headquarters in Exeter, you will join a dedicated team committed to serving the community with empathy and professionalism. Our supportive work culture prioritises employee wellbeing, offering excellent benefits such as a competitive salary, generous leave entitlement, and access to development opportunities. With a focus on training and growth, we ensure that our employees are well-equipped to handle the challenges of the role while enjoying a fulfilling career in public service.
