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- Tasks: Handle emergency and non-emergency calls with empathy and resilience.
- Company: Join a regional law enforcement agency making a difference in the community.
- Benefits: Competitive salary, yearly increments, gym membership, and a strong pension scheme.
- Why this job: Be part of a vital team that supports the community during critical moments.
- Qualifications: Strong emotional resilience and excellent communication skills required.
- Other info: Flexible shifts including nights and weekends; extensive training provided.
The predicted salary is between 30000 - 42000 £ per year.
A regional law enforcement agency is seeking a Contact Officer to join their team in Exeter and Plymouth. The role involves handling emergency and non-emergency calls, requiring strong emotional resilience and empathy. Successful candidates will undergo extensive training at the Police Headquarters in Exeter.
This position offers a competitive salary with yearly increments and additional benefits such as gym membership and a robust pension scheme. Flexibility in shift patterns is essential as the role may involve nights, weekends, and bank holidays.
Contact Officer: Hybrid Role in Police Contact Centre employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer: Hybrid Role in Police Contact Centre
✨Tip Number 1
Get to know the role inside out! Research what a Contact Officer does and understand the skills needed, like emotional resilience and empathy. This will help you shine during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Show your passion for helping others! In your conversations, share experiences where you've demonstrated empathy and resilience. This will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contact Officer: Hybrid Role in Police Contact Centre
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with others. This role is all about handling calls with emotional resilience, so share any relevant experiences that showcase your understanding and support for people in distress.
Be Clear and Concise: When writing your application, keep it straightforward. We want to see your skills and experiences without wading through unnecessary fluff. Use bullet points if it helps to make your key points stand out!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to the Contact Officer role. Mention specific skills or experiences that relate directly to handling emergency and non-emergency calls.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Devon and Cornwall Police
✨Know the Role Inside Out
Make sure you thoroughly understand what a Contact Officer does, especially in a police contact centre. Familiarise yourself with handling both emergency and non-emergency calls, as well as the importance of emotional resilience and empathy in this role.
✨Showcase Your Empathy Skills
During the interview, be prepared to discuss situations where you've demonstrated empathy and emotional resilience. Use specific examples that highlight your ability to handle stressful situations calmly and effectively, as this is crucial for the role.
✨Flexibility is Key
Since the job requires flexibility with shift patterns, be ready to discuss your availability. Show that you're open to working nights, weekends, and bank holidays, and emphasise your commitment to adapting to the needs of the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process at Police Headquarters and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
