Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve public complaints and conduct investigations for the Professional Standards Department.
- Company: Join Devon and Cornwall Police, a supportive and community-focused organisation.
- Benefits: Competitive salary, generous leave, gym discounts, and flexible working options.
- Why this job: Make a difference in your community while developing valuable investigative skills.
- Qualifications: Strong communication skills and a passion for justice.
- Other info: Enjoy hybrid working and ongoing training opportunities in a dynamic environment.
The predicted salary is between 30333 - 34662 £ per year.
Apply for the Alliance PSD Complaints Handler/Investigator (Investigations) role at Devon and Cornwall Police.
Base pay range Salary: £30,333 rising to £34,662 per annum + Excellent Benefits including Government Pension.
Hours per week: 37 hours per week. Flexible working patterns may be considered.
About the role:
The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on 1st February 2020. The post holder will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the 'special requirements' are not met.
Responsibilities:
- Review and resolve public complaints, engaging with complainants to identify reasonable and proportionate investigative steps.
- Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses, researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
- Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and provide relevant information to the complainant, appeal bodies (IOPC or OPCC) and other interested parties.
- Highlight areas for improvement regarding individual or organisational practices and procedures.
Benefits:
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, increasing to 30 days after 5 years of continuous employment plus bank holidays (pro‐rated for part‐time employees).
- Access to heavily subsidised gym membership with police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one‐off payment of £5).
- Company sick pay.
- Job‐related equipment supplied as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme via salary sacrifice scheme.
- Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities available.
- Supportive and flexible training plan with regular check‐ins.
- Flexitime, with the ability to work hours flexibly in line with business need.
- Hybrid working, with the ability to work remotely at times during the working week after signing off the training plan.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Law Enforcement
Alliance PSD Complaints Handler/Investigator (Investigations) employer: Devon and Cornwall Police
Contact Detail:
Devon and Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alliance PSD Complaints Handler/Investigator (Investigations)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Devon and Cornwall Police on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and investigations. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've resolved conflicts or handled complaints effectively. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows that we’re genuinely interested in the position.
We think you need these skills to ace Alliance PSD Complaints Handler/Investigator (Investigations)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Alliance PSD Complaints Handler/Investigator. We want to see how you can contribute to resolving public complaints effectively!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us understand your qualifications quickly!
Show Your Passion: Let your enthusiasm for the role shine through in your application. We love candidates who are genuinely interested in making a difference in the community and improving practices within the police force.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Devon and Cornwall Police
✨Know Your Stuff
Make sure you’re familiar with the complaints handling process and the specific requirements introduced in February 2020. Brush up on relevant legislation, policies, and procedures that relate to the role. This will show your interviewers that you’re serious about the position and understand what it entails.
✨Engage with Real Scenarios
Prepare for situational questions by thinking of examples from your past experiences where you’ve resolved complaints or handled investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Improvement Areas
Be ready to discuss how you would identify areas for improvement within the complaints handling process. Think about how you can contribute to enhancing individual or organisational practices, as this is a key responsibility of the role.
✨Show Your People Skills
Since the role involves engaging with complainants, demonstrate your communication skills during the interview. Practice active listening and empathy, and be prepared to discuss how you would handle difficult conversations with complainants while maintaining professionalism.
