Contract Type: Fixed Term Contract to cover Maternity Leave - Approximately 9 months (until July 2027)
Location: Based at DAA HQ, Exeter, with scheduled opportunities to work remotely
Salary: £28,500 per annum FTE
Hours: 37.5 hours per week
Contract Type: Fixed Term Contract to cover Maternity Leave - Approximately 9 months (until July 2027)
Location: Based at DAA HQ, Exeter, with scheduled opportunities to work remotely
The Role
We have an exciting opportunity to join us as a Support Services Officer based at our Head Office in Exeter. As part of our Support Hub, you will provide specialist support to our Fundraising team while helping to deliver the central administrative and reception services that keep our organisation running effectively. You will play an important role in providing an excellent experience for our donors and supporters, maintaining accurate records and supporting a range of fundraising income streams.
Daily tasks may include:
- Responding to supporter and fundraising enquiries by telephone, email and face to face
- Building positive relationships with donors, fundraisers and members of the public
- Preparing personalised acknowledgements and stewarding supporters throughout their fundraising activities
- Processing donations and maintaining accurate supporter records on our CRM system
- Supporting the administration of income streams including in-memory giving, legacies, talks and collected income
- Coordinating collection tins and supporting collection box volunteers
- Providing welcoming and professional reception cover at Head Office
- Providing general administrative and logistical support across the organisation
- Handling supporter information and donations in line with data protection, Gift Aid and fundraising requirements
Candidate
We’re looking for a highly organised, dependable and adaptable individual who is committed to providing an excellent experience for our supporters. You will have strong administration and communication skills, excellent attention to detail and the ability to balance a varied workload in a busy environment. Previous experience in a customer service, reception or office support role is required, alongside experience in fundraising or supporter services administration.
If you are looking for a varied and rewarding role where you can help provide an exceptional experience for our supporters and make a real difference to your local community, we want to hear from you!
Package
£28,500 per annum. This is a fixed term contract to cover Maternity leave, based at our Head Office in Exeter with scheduled opportunities to work remotely.
As a valued member of the team you will have access to a wide range of employee benefits including:
- 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
- Occupational Maternity/Paternity & Adoption leave
- Buying annual leave
- Paid time off for fertility treatment
- Pension scheme, 6% employer contributions
- Occupational sick pay scheme
- Counselling and financial wellbeing services
Find out more about your benefits here.
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
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Support Services Officer in Exeter employer: Devon Air Ambulance
Devon Air Ambulance is an exceptional employer, offering a supportive and inclusive work culture that prioritises the professional development of its staff. With generous benefits such as 25 days of annual leave, occupational sick pay, and a commitment to employee wellbeing, you will thrive in a role that not only enhances your skills but also contributes to the vital service we provide in the community. Located in Exeter, you will be part of a dedicated team that values compassion and excellence in emergency care, making a meaningful impact every day.
