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- Tasks: Provide IT support and assist with technical fault resolution in a dynamic digital team.
- Company: Join the Devon Air Ambulance, a forward-thinking organisation making a real difference.
- Benefits: Enjoy competitive pay, generous leave, and support for your professional development.
- Why this job: Gain hands-on experience while helping colleagues and enhancing your tech skills.
- Qualifications: Strong communication skills and a driving licence or transport access required.
- Other info: Inclusive employer committed to supporting diverse talent and career growth.
The predicted salary is between 800 - 1400 £ per month.
As an apprentice working with other members of the Digital team, you will receive on-the-job training and develop your skills to provide IT support to a medium-large sized organisation. You will study different avenues of IT, digital and computing technologies while working alongside a like-minded team, aiming to deliver top quality customer service and assist with technical fault resolution for colleagues at Devon Air Ambulance (DAA).
You will need excellent interpersonal communication and customer care skills, including the ability to interpret ICT terminology for people who are not familiar with technological language. You must be able to clearly manage expectations and communicate priorities as agreed by the IT team, adapting instructions to suit the audience to elevate the skills of colleagues across the DAA community. A driving licence and/or access to transport is required due to travel across Devon.
Responsibilities- Provide on-the-job IT support within a Digital team context.
- Assist in fault resolution and customer service to internal stakeholders.
- Interpret ICT terminology for non-technical users and tailor communication to the audience.
- Manage expectations and communicate IT priorities as directed by the IT team.
- Travel across Devon as required.
- Driving licence and/or access to transport for regional travel.
- Excellent interpersonal and customer care skills; ability to communicate technical concepts clearly to non-technical peers.
- Ability to adapt instructions to different audiences to improve digital system use.
- DBS check and references may be required due to the nature of the role.
Devon Air Ambulance is a Disability Confident employer and is committed to inclusive recruitment. An applicant who declares a disability and meets the minimum criteria will generally be offered an interview. The employer may limit the number of interviews in high-volume recruitment periods.
Recruitment ProcessDevon Air Ambulance provides information about the interview process and candidate experience. If you require any accommodations during recruitment, please let us know.
OtherDue to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.
SalarySalary: Apprenticeship rate for relevant age
16-18 years: £7.55 per hour; £14,762.14 per annum
19+ and in first year: £7.55 per hour; £14,762.14 per annum
19+ and completed first year: Real Living Wage: £12.60 per hour, rising to £13.45 per hour on 1st May; £24,636.15 per annum, rising to £26,298.11 per annum on 1st May 2026
As a valued member of the team, you will have access to a wide range of employee benefits including:
- 25 days annual leave plus 8 bank holidays (pro rata)
- Maternity/Paternity & Adoption leave
- Pension scheme (if eligible)
- Occupational sick pay scheme
- Free counselling and financial wellbeing services
Alongside these benefits, we will support your ongoing development to build your skills, experience and career.
IT Apprentice in Exeter employer: Devon Air Ambulance Trust
Contact Detail:
Devon Air Ambulance Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, especially those who work at Devon Air Ambulance or similar organisations. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for your interview by practising common IT scenarios. Think about how you'd explain technical issues to non-techies, as communication is key in this role. Role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Show your passion for IT! During interviews, share your enthusiasm for technology and how you enjoy helping others. This will demonstrate your commitment to customer service and your eagerness to learn and grow within the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Devon Air Ambulance team and ready to contribute to their mission.
We think you need these skills to ace IT Apprentice in Exeter
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology! Share any relevant experiences or projects that highlight your interest in IT and how you’ve engaged with digital tools.
Tailor Your Communication: Remember, we’re looking for someone who can communicate technical concepts clearly. Use simple language and avoid jargon when describing your skills and experiences, especially if they relate to helping non-technical users.
Highlight Customer Service Skills: Since this role involves providing support to colleagues, make sure to emphasise your customer care skills. Share examples of how you've successfully managed expectations or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Devon Air Ambulance Trust
✨Know Your Tech Basics
Brush up on your IT terminology and concepts before the interview. Being able to explain technical terms in simple language will show that you can communicate effectively with non-technical colleagues, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or helped someone understand a technical problem. This will demonstrate your interpersonal skills and ability to manage expectations.
✨Practice Tailoring Your Communication
Think about different audiences you might encounter at Devon Air Ambulance. Practice explaining a technical concept to a friend or family member who isn’t tech-savvy. This will help you adapt your instructions during the interview and show your understanding of the role's requirements.
✨Plan for Travel Questions
Since travel across Devon is part of the job, be ready to discuss your transport options. If you have a driving licence, mention it, and if not, think about how you'll manage travel. Showing that you're prepared will reflect positively on your commitment to the role.
