Role
We have an exciting opportunity to come and work with us as part of our Retail Team, based in our E-Commerce team. We are seeking an organised and enthusiastic E-Commerce Manager to join us for 5 days per week. You will play a key role in maximising income through our E-Commerce operation, helping to deliver excellent customer service, supporting volunteers and turning donations into lifesaving funds.
- Managing online sales from stock selection through to dispatch
- Researching, pricing and presenting products to maximise income
- Monitoring trends and identifying valuable stock for online sale
- Supporting e-commerce staff and volunteers
- Improving online sales processes and ways of working
- Delivering excellent service to customers, donors and colleagues
- Monitoring performance against sales and Gift Aid targets
- Ensuring safe, secure and compliant e-commerce operations
Candidate
We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience in online selling, retail and / or customer service environment is required with good problem‑solving ability and a readiness for the ever‑changing challenge that is charity retailing! If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!
Package
£14.71 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:
- 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
- Occupational Maternity/Paternity & Adoption leave
- Buying annual leave
- Paid time off for fertility treatment
- Pension scheme, 6% employer contributions
- Counselling and financial wellbeing services
- Occupational sick pay scheme
Find out more about your benefits here.
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
Closing Information
The closing date for applications is Monday 9th November 2026 at 9am.
Interviews will be held at our Warehouse in Marsh Barton on Wednesday 18th November 2026.
Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.
Disability Confident
Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.
We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.
*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Salary and Employment Details
Company: Devon Air Ambulance Trust
Salary: £28,764.81 per annum
Hours: 37.5 hours per week
Location: E-Commerce Sales Hub, Marsh Barton, Exeter
Job type: Permanent
If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at recruitment@daat.org.
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E-Commerce Manager in Exeter employer: Devon Air Ambulance Trust
Devon Air Ambulance Trust is an exceptional employer, offering a unique opportunity to make a meaningful impact in the community through life-saving air ambulance services. With a strong focus on safety and operational excellence, employees benefit from a collaborative work culture that fosters professional growth and development, alongside comprehensive training and support. Located in Exeter, team members enjoy a vibrant environment with access to beautiful surroundings, enhancing both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager in Exeter
✨Get to Know Your E-commerce Community
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Devon Air Ambulance Trust, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Devon Air Ambulance Trust's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
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How to prepare for a job interview at Devon Air Ambulance Trust
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Devon Air Ambulance Trust uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
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Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Devon Air Ambulance Trust. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
