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For Companies At a Glance
- Tasks: Lead IT service delivery and ensure top-notch support for clients.
- Company: Devi Technologies, a forward-thinking tech company.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by enhancing IT services and customer satisfaction.
- Qualifications: Experience in IT service management and strong leadership skills.
- Other info: Join a team focused on continuous improvement and innovation.
The predicted salary is between 48000 - 72000 £ per year.
What You'll Be Working On:
- Leading and managing the end-to-end IT service delivery for internal and external clients
- Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices
- Overseeing incident, problem, and change management processes to ensure high-quality service levels
- Managing relationships with key stakeholders and acting as the point of contact for service-related escalations
- Driving continuous improvement initiatives to enhance service delivery and customer satisfaction
- Monitoring service performance and implementing strategies for optimizing IT operations
- Ensuring compliance with ITIL framework and best practices
What We're Looking For:
- Proven experience as an IT Service Manager or in a similar IT service management role
- Strong understanding of ITIL practices and service management processes
- Excellent leadership, communication, and customer service skills
- Experience managing cross-functional teams and third-party vendors
- Ability to analyze complex service issues and propose effective solutions
- Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy)
- Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus
IT Service Manager Devi Technologies in London employer: Devitechs
Contact Detail:
Devitechs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager Devi Technologies in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Devi Technologies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL practices and service management processes. We recommend creating a list of scenarios where you've successfully managed incidents or improved service delivery to showcase your experience.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Service Manager role. It shows you're serious about joining the team and makes it easier for us to track your application!
We think you need these skills to ace IT Service Manager Devi Technologies in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Manager role. Highlight your experience with ITIL practices and service management processes, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led IT service delivery and improved customer satisfaction in previous positions.
Showcase Your Leadership Skills: In your application, don’t forget to mention your leadership experience. We want to see how you’ve managed teams and built relationships with stakeholders, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Devitechs
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in your previous roles, especially in incident and change management. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led cross-functional teams or managed third-party vendors. Highlight specific situations where your leadership made a difference in service delivery or customer satisfaction. This will demonstrate your capability to manage relationships and drive improvements.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about complex service issues you've encountered and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow or BMC Remedy, be prepared to discuss it. If not, do some research on these tools and their functionalities. Showing that you're proactive about learning can impress the interviewers and highlight your commitment to optimising IT operations.
