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For Companies At a Glance
- Tasks: Lead IT service delivery for clients, ensuring top-notch support and continuous improvement.
- Company: Devi Technologies is a forward-thinking tech company focused on innovative IT solutions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team, enhance your leadership skills, and make a real impact in IT services.
- Qualifications: Experience in IT service management, strong ITIL knowledge, and excellent communication skills required.
- Other info: Relevant ITIL certifications and a degree in IT or Computer Science are advantageous.
The predicted salary is between 43200 - 72000 £ per year.
What You’ll Be Working On:
️ Leading and managing the end-to-end IT service delivery for internal and external clients
️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices
️ Overseeing incident, problem, and change management processes to ensure high-quality service levels
️ Managing relationships with key stakeholders and acting as the point of contact for service-related escalations
️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction
️ Monitoring service performance and implementing strategies for optimizing IT operations
️ Ensuring compliance with ITIL framework and best practices
What We’re Looking For:
️ Proven experience as an IT Service Manager or in a similar IT service management role
️ Strong understanding of ITIL practices and service management processes
️ Excellent leadership, communication, and customer service skills
️ Experience managing cross-functional teams and third-party vendors
️ Ability to analyze complex service issues and propose effective solutions
️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy)
️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus
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IT Service Manager Devi Technologies employer: Devitechs
Contact Detail:
Devitechs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager Devi Technologies
✨Tip Number 1
Familiarise yourself with the ITIL framework and best practices, as this is crucial for the role. Consider joining online forums or groups where IT Service Managers discuss their experiences and challenges.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and tools, such as ITSM platforms like ServiceNow.
✨Tip Number 3
Prepare to demonstrate your leadership and communication skills during interviews. Think of specific examples where you've successfully managed teams or resolved service-related issues, as these will showcase your capabilities.
✨Tip Number 4
Stay updated on the latest developments in IT service management and customer satisfaction strategies. This knowledge will not only help you in interviews but also show your commitment to continuous improvement in service delivery.
We think you need these skills to ace IT Service Manager Devi Technologies
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management, particularly any roles where you've led teams or managed service delivery. Use specific examples that demonstrate your understanding of ITIL practices and your ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about IT service management and how your skills align with the requirements of the role. Mention your experience with ITSM tools and your approach to driving continuous improvement initiatives.
Showcase Leadership Skills: Emphasise your leadership and communication skills in both your CV and cover letter. Provide examples of how you've successfully managed cross-functional teams and handled service-related escalations in previous roles.
Highlight Relevant Certifications: If you have any relevant ITIL certifications or a degree in IT or Computer Science, make sure to include these prominently in your application. This will demonstrate your commitment to the field and your qualifications for the role.
How to prepare for a job interview at Devitechs
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL practices during the interview. Be prepared to discuss how you've applied these principles in previous roles, especially in managing service delivery and incident management.
✨Demonstrate Leadership Skills
As an IT Service Manager, strong leadership is crucial. Share examples of how you've successfully led cross-functional teams or managed third-party vendors. This will show your ability to drive initiatives and improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific incidents you've managed, how you approached them, and the outcomes. This will demonstrate your analytical abilities and experience in handling complex service issues.
✨Know the Company and Its Services
Research Devi Technologies and understand their service offerings and client base. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest in the role and the organisation.
